Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $109,000.00 - $139,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Marriott International is a globally renowned hospitality leader with a vast portfolio of hotels and resorts, dedicated to delivering exceptional guest experiences and fostering a supportive environment for associates. One of its prestigious properties, the Anaheim Marriott located at 700 W Convention Way in Anaheim, California, stands as a beacon of Marriott's commitment to quality service and operational excellence. This full-time management position at the Anaheim Marriott offers a competitive annual salary ranging from $109,000 to $139,000, along with eligibility for bonuses, making it an attractive and rewarding career opportunity.
The role functions as the strategic business leader overseeing t... Show More
The role functions as the strategic business leader overseeing t... Show More
Job Requirements
- full-time employment
- management position
- located onsite at Anaheim Marriott, California
- ability to manage multiple departments including front office, recreation/health club and housekeeping
- experience in developing and implementing operational strategies
- strong guest service orientation
- excellent leadership and communication skills
- capability to analyze financial reports and manage budgets
- commitment to fostering associate satisfaction and teamwork
- availability to engage with guests regularly
- adherence to property policies and procedures
- willingness to participate in performance appraisal and associate development processes
Job Qualifications
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor's degree in business administration, hotel and restaurant management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Job Duties
- demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
- analyzes service issues and identifies trends
- makes and executes necessary decisions to achieve goals
- develops an operational strategy aligned with the brand’s business strategy and leads its execution
- monitors rooms operations sales performance against budget
- reviews reports and financial statements to determine performance against budget
- coaches and supports operations team to manage occupancy, wages and controllable expenses
- reviews wage progress and coaches direct reports on problem areas
- champions the brand’s service vision and ensures alignment amongst leadership teams
- develops systems to enable associates to understand guest satisfaction results
- communicates clear and consistent departmental goals
- reviews guest feedback with leadership and ensures corrective action
- responds to and handles guest problems and complaints
- stays visible and interfaces with customers to obtain feedback
- creates atmosphere in rooms and food and beverage areas that meets or exceeds guest expectations
- facilitates development of creative solutions to improve guest satisfaction
- ensures associates are treated fairly and equitably
- ensures ongoing communication in rooms, including pre-shift briefings and staff meetings
- fosters associate commitment to excellent service and models desired behaviors
- incorporates guest satisfaction in meetings emphasizing innovative improvements
- sets goals and expectations using performance review process and holds staff accountable
- solicits associate feedback and reviews satisfaction results
- ensures property policies are administered fairly and disciplinary procedures are completed
- conducts annual performance appraisals with direct reports
- champions change and implements business initiatives
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: