Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely acknowledged as a pioneer and leader in the industry. With a strong presence in key U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has expanded its footprint to include an emerging presence in the Caribbean and Latin America. The company's success lies in its ability to manage each stage of the property life cycle expertly—from initial planning and development phases to recapitalization and disposition. Known for its innovation, Highgate develops an eclectic portfolio encompassing bespoke lifestyle brands, established legacy brands, as... Show More
Job Requirements
- Bachelor’s degree
- Minimum of 4 years experience in revenue management
- Proficient with industry-specific software and reports
- Strong communication skills both verbal and written
- Excellent analytical and forecasting skills
- Ability to handle high-pressure environments
- Detail-oriented and able to multitask
- Flexibility to work long hours and adapt to scheduling needs
Job Qualifications
- Minimum of 4 years experience in the revenue management field
- Bachelor’s Degree
- In-depth knowledge of industry reports such as STR, Agency 360, Demand 360, OTA Insights
- Proficient in Microsoft Excel, Word, PowerPoint
- Ability to work quickly in a high-pressure and high stress environment
- Ability to communicate clearly both verbally and in writing
- Excellent time management skills
- Exceptional with details and follow up
- Flexible and able to work long hours when required
Job Duties
- Establish hotel pricing levels in all segments and all room types
- Responsible for the daily room inventory management process and daily pricing process
- Monitor competitor rates, positioning, strategies and data
- Maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management
- Monitor and communicate fluctuations in occupancy to operational departments to effectively manage staffing requirements and increase efficiency
- Analyze local events and project the effects on revenue opportunities
- Create accurate operational and financial room revenue forecasts using macro and microeconomic variables
- Perform unconstrained demand analysis to determine the optimal business mix
- Responsible for all short and long term forecasts including weekly, 30 60 90 day, in month, and full year forecasts
- Oversee evaluation process for contracted business opportunities presented through the Sales department ensuring high speed response and profit maximization
- Maintain management of software programs including CRS, RMS, PMS and Sales & Catering systems
- Monitor RevPAR index on STR reports and provide critical weekly and monthly performance analysis
- Prepare annual Rooms revenue budget
- Chair weekly Revenue Strategy meetings to formulate and disseminate strategies and tactics
- Prepare and present monthly and quarterly presentations to ownership
- Ensure all distribution channels have correct content and pricing
- Develop and maintain relationships with OTA market managers and other Directors of Revenue
- Actively develop and train subordinates with opportunities for growth and industry event participation
- Manage digital marketing efforts such as pay per click campaigns, email blasts, and GDS advertising
- Establish and communicate sales strategies for day, week, month and rolling 12 months
- Communicate strategy changes and update sales team calendars
- Analyze previous night successes including sellout status and overselling decisions
- Conduct test calls to Central Reservation Office to ensure rate quoting accuracy
- Manage group cut off dates and verify block pickup versus actuals
- Ensure accuracy of daily Flash Report comparing actual versus potential performance
- Complete month end reports with detailed analysis and action plans
- Review Agency 360 reports for booking trends and competition rates
- Review volume account production with sales team
- Maintain a warm and friendly demeanor
- Communicate effectively with all levels of employees and guests
- Multitask and prioritize departmental functions
- Attend required meetings and trainings
- Maintain regular attendance and comply with hotel standards
- Maintain personal appearance and grooming standards
- Encourage safe and efficient hotel operations
- Identify problems and implement solutions
- Maintain confidentiality
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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