Director of Revenue and Guest Services - Cleveland Metroparks Zoo
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
discounts
Job Description
Cleveland Metroparks is a renowned public park district dedicated to conserving the natural environment, providing recreational opportunities, and enhancing the quality of life for the residents of Cleveland and its surrounding areas. With over 23,000 acres of parks, reservations, and open spaces, Cleveland Metroparks serves as a vital community resource that promotes outdoor education, conservation, and wellness. The organization is committed to embodying core values such as Welcome, Engage, Sustain, Innovate, Conserve, and Connect. These principles guide every initiative and project undertaken to ensure a sustainable and connected future where people can enjoy nature and wildlife responsibly.
The Cleveland M... Show More
The Cleveland M... Show More
Job Requirements
- Bachelor's degree in finance, business, or a related field required
- Master's degree preferred
- Five years of experience in budgeting, project management, general management, or revenue management
- An equivalent combination of education, training, and relevant experience may be considered
- Proven ability to build and maintain effective relationships with diverse stakeholders
- Exceptional written and verbal communication skills
- Strong organizational skills
- Demonstrated leadership and business acumen
- Collaborative mindset
- Proficiency in Microsoft Office Suite
- Professional maturity and discretion
- Self-motivated and able to work independently
- Valid driver's license required
Job Qualifications
- Bachelor's degree in finance, business, or a related field
- Proven ability to build and maintain effective relationships with diverse stakeholders
- Exceptional written and verbal communication skills
- Strong organizational skills and attention to detail
- Demonstrated leadership and business acumen
- Collaborative mindset with the ability to work effectively across teams and departments
- Proficiency in Microsoft Office Suite and other relevant software tools
- Professional maturity and discretion
- Self-motivated and capable of working independently
- Valid driver's license
Job Duties
- Analyze market trends, forecasts, and performance data to set revenue targets
- Lead innovative strategies to grow sales, diversify revenue streams, and enhance profitability
- Direct cross-functional initiatives from concept to execution, ensuring collaboration across departments including Purchasing, Planning, and Marketing
- Oversee partnerships in Food Services, Retail, and other profit-sharing ventures
- Recruit, train, and develop a high-performing team of regular and seasonal staff
- Foster a culture of accountability, efficiency, and mission-driven service
- Administer the Guest Services budget, overseeing approximately $17 million in annual revenue
- Monitor financial performance and adjust strategies to meet or exceed fiscal goals
- Manage daily operations of the Guest Services division including developing a high-performing team that delivers world-class service in a safe, clean, and welcoming environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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