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San Antonio Shoe Inc

Director of Retail Operations

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling

Job Description

San Antonio Shoemakers, headquartered in San Antonio, Texas, is a distinguished American company recognized for nearly five decades of excellence in manufacturing high-quality footwear. Established as a premier brand, SAS has built a loyal customer base through its commitment to crafting comfortable, durable, and stylish shoes that reflect superior craftsmanship and attention to detail. The company's reputation for quality and innovation has established it as a leader in the footwear industry, blending traditional manufacturing techniques with modern design and materials.

San Antonio Shoemakers continues to innovate and grow within a competitive retail environment, emphasizing sustainable business practices and customer sat... Show More

Job Requirements

  • Bachelor's degree in business administration, retail management, or a related field
  • Minimum of 10 years of experience in retail operations with proven leadership experience
  • Demonstrated success in team development and operational improvement
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in retail management systems and Microsoft Office Suite

Job Qualifications

  • Bachelor's degree in Business Administration, Retail Management, or a related field
  • Minimum of 10 years of experience in retail operations, with proven leadership experience
  • Demonstrated success in team development and operational improvement
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in retail management systems and Microsoft Office Suite

Job Duties

  • Oversee and manage development and growth strategies for retail stores
  • Lead, mentor, and support the retail operations team including the retail corporate office and senior district managers
  • Ensure a collaborative, high-performance culture focused on achieving operational goals
  • Oversee ongoing projects and daily activities for department to ensure alignment with company policies and standards as well as the top 4 initiatives identified by the Head of Retail
  • Oversee, manage, and implement improvements in inventory management, order processing, and logistics
  • Evaluate retail workflows and systems to identify inefficiencies and recommend solutions
  • Partner with cross-functional teams to streamline processes
  • Provide regular reporting, including key performance indicators (KPIs), to the Head of Retail
  • Leverage data insights to inform strategic decisions and improve operational outcomes
  • Cultivate strong relationships with key clients, partners, and stakeholders
  • Assist Head of Retail with contract negotiation and terms to maximize value and service quality
  • Create improved onboarding training programs to ensure all staff receive proper training to provide the level of service expected at our stores
  • Design and implement training programs to enhance team capabilities and support career growth
  • Ensure staff are well-informed on new products, policies, and operational updates through regular communication
  • Work with Head of Retail to ensure the short-term and long-term goals are translated into actionable plans

Job Qualifications

Experience

Expert Level (7+ years)

Job Location