Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $140,000.00 - $150,000.00
Work Schedule
Standard Hours
Benefits
full benefits package
Quarterly bonus
year-end super bonus
Career growth opportunities
Comprehensive health insurance
Paid Time Off
Employee Development Programs
Job Description
SSP America is a leading operator of food and beverage establishments, managing a diverse portfolio of restaurants within major airports across North America. Specifically, at John F. Kennedy International Airport Terminal 4, SSP America delivers exceptional dining experiences that combine authentic cuisine with operational excellence. The company prides itself on working closely with brand partners and airport authorities to serve nearly 100 million passengers annually, emphasizing hospitality and a "taste of place" approach that highlights regional flavors and quality service. This established corporate environment values career growth, employee development, and delivering high standards in a high-visibility setting.
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Job Requirements
- Minimum 10 years of progressive restaurant leadership experience with full P&L accountability
- Minimum 5 years of multi-unit leadership overseeing General Managers or multi-unit managers
- Experience leading a minimum of 8 operating units within a multi-concept portfolio
- Experience managing at least $30 million in annual sales volume
- Airport operations experience or leadership in a similarly regulated, high-volume environment is strongly preferred
Job Qualifications
- Minimum 10 years of progressive restaurant leadership experience with full P&L accountability
- Minimum 5 years of multi-unit leadership overseeing General Managers or multi-unit managers
- Experience leading a minimum of 8 operating units within a multi-concept portfolio
- Experience managing at least $30 million in annual sales volume
- Airport operations experience or leadership in a similarly regulated, high-volume environment is strongly preferred
- Demonstrated success in stabilizing or turning around underperforming units using systems-based leadership
- Proven ability to build strong cultures, develop leaders, and maintain calm, structured accountability in fast-paced environments
- Experience partnering with cross-functional teams (Finance, HR, Culinary, Brands, Airport Authorities) to achieve operational goals
- Strong proficiency with POS systems and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Ability to develop operational presentations and reporting for senior leadership
Job Duties
- Lead and support a team of multi-unit managers and direct reports, ensuring consistent execution of brand standards, product launches, and promotional programs
- Maintain uncompromising quality, food safety, and operational integrity in all units
- Conduct regular internal assessments to ensure compliance, readiness, and optimal guest experience
- Own full P&L responsibility for a large-scale, multi-unit environment with diverse concepts and brand partners
- Analyze KPI and sales performance trends, forecast business needs, and create action plans that drive sustainable results
- Optimize labor, inventory, and cost structures through effective planning and operational discipline
- Build a strong leadership bench by coaching, mentoring, and developing managers to meet the demands of a complex terminal
- Foster a collaborative, inclusive, and high-performance culture with clear expectations and accountability
- Support succession planning and ensure strong leadership continuity across all units
- Enforce compliance with SSP policies, brand standards, union requirements, and local/state regulations
- Implement scalable systems and processes that support consistent execution across multiple concepts and unit types
- Partner with internal departments (Finance, HR, Culinary, Brands) to ensure alignment and support operational goals
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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