Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $123,000.00 - $181,650.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Retirement Plan
Professional Development
employee recognition
Job Description
W Hollywood Condo Association, located at 6250 Hollywood Blvd, Los Angeles, California, is part of the vibrant and dynamic hospitality landscape of Los Angeles. As a luxury condominium association, it upholds the highest standards of property management, guest services, and community engagement. This association is dedicated to providing exceptional living experiences to its residents, through meticulous management of property operations and ensuring the safety, privacy, and well-being of all condominium owners and guests. Situated in a bustling area renowned for its entertainment and cultural scene, W Hollywood Condo Association offers an exclusive and sophisticated residential environment that combines the energy... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related field
- Management license for Condominiums as applicable
- OR 4-year bachelor’s degree in Business Administration, Hotel and Property Management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related field
- Management license for Condominiums as applicable
- Preferred previous Association management experience
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related field
- Management license for Condominiums as applicable
- OR 4-year bachelor’s degree in Business Administration, Hotel and Property Management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related field
- Preferred previous Association management experience
Job Duties
- Implement high standards for life-safety, loss-prevention, unit owner identity, and privacy protection
- Operate within the constraints of the residence budget
- Provide timely reporting of financial performance and projections to the Board
- Manage luxury condominium facilities and all departments, including physical plant
- Serve as liaison to Association shared services Directors such as Loss Prevention, Human Resources, Accounting, and Housekeeping
- Develop and implement property-wide strategies that meet or exceed brand expectations
- Implement training programs related to property management reinforcing constant quality service
- Continuously identify and correct building and service defects providing increased value
- Review Owner engagement surveys and prepare yearly action plan comment cards, guest satisfaction results
- Participate in public space walk-throughs with Engineering and Housekeeping
- Tour building regularly engaging associates, owners, and Board of Directors
- Work with team to put sustainable work processes in place
- Communicate clear and consistent messages regarding departmental goals
- Verify fair and equitable treatment of associates
- Celebrate team successes and recognize contributions
- Foster associate commitment to excellent service
- Develop and execute necessary decisions to achieve property goals
- Attend owners and Board meetings providing monthly reports and financial statements
- Establish strong relationships with owners and Board of Directors
- Promote constructive collaboration through education, communication, and innovation
- Work with reports to improve financial performance
- Prepare and operate within annual budgets
- Provide guidance on property management requirements and governance compliance
- Create an atmosphere meeting or exceeding owner expectations
- Champion brand service vision and ensure alignment
- Interface regularly with customers for feedback
- Handle owner complaints with instant pacification procedures
- Facilitate development of creative solutions to improve guest satisfaction
- Verify consistent communication in Operations
- Set performance goals and hold staff accountable
- Conduct annual performance appraisals
- Champion change management and communicate follow-up actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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