Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Job Description
The Hay-Adams is a landmark luxury hotel located in downtown Washington, D.C., renowned for its rich history and proximity to some of the nation's most iconic institutions. With breathtaking views of the White House, St. John's Church, and scenic Lafayette Park, the hotel offers an unparalleled setting for discerning guests seeking refined accommodation and exceptional service. As a prestigious 5-star boutique hotel, The Hay-Adams blends traditional elegance with modern luxury, making it a preferred choice for sophisticated travelers who appreciate exclusivity, comfort, and attention to detail. The property features 124 refined guest rooms and 21 deluxe suites, each embodying opulence... Show More
Job Requirements
- Minimum of two years of related experience in a reservations department
- Luxury hotel experience preferred
- Responsibility for Reservations Department including sales agents and Managers-in-Training
- Fluent in English with excellent listening, speaking, reading, and writing skills
- Ability to write sensitive and nuanced business correspondence
- Ability to analyze and interpret business reports
- Strong mathematical skills for various calculations and analyses
- Working knowledge of Opera Cloud PMS
- Proficiency in Microsoft Office programs
- Experience with revenue software and SynXis systems preferred
- Ability to work effectively under pressure and stressful situations
- Ability to provide clear instructions and analyze data for logical conclusions
- Able to stand, walk, sit and communicate regularly while performing duties
- Commitment to maintaining high service standards in a luxury hotel environment
Job Qualifications
- Minimum of two years related experience in a reservations department
- Luxury hotel experience preferred
- Proven leadership and team management skills
- Fluency in English with excellent communication skills
- Ability to write professional correspondence and reports
- Strong analytical and mathematical skills including trend analysis and cost-benefit evaluation
- Proficiency with hotel property management systems, especially Opera Cloud
- Experience with revenue management software and SynXis preferred
- Competent with Microsoft Office, particularly Excel
- Ability to work under pressure and adapt to changing environments
- Skilled in negotiating, selling, and influencing within a professional context
- Strong reasoning and decision-making skills
Job Duties
- Oversee the reservations department to create and maintain repeat business by offering the highest level of service
- Hire and train Reservation Sales Agents and coach them regularly
- Ensure timely and accurate processing of all reservation inquiries via telephone and email
- Supervise VIP and repeat guest reservations and communicate information to hotel operations
- Liaise with Leaders Club Ambassadors to maintain accurate pre-arrival and post-stay reservation information
- Manage group blocks with proper communication and coordination with Sales
- Authorize and manage commission reporting daily and weekly
- Collaborate with Director of Revenue to manage third-party distribution channels ensuring accuracy and inventory availability
- Monitor system interfaces to keep all reservation channels open and accurate
- Update CRM content as needed
- Advise Director of Sales and Director of Revenue on reservations to aid in achieving budgeted revenues
- Analyze business data to identify trends and report to support selling initiatives
- Prepare daily, weekly, and monthly reports and host weekly yield meeting
- Process payroll and time-off requests for the department
- Assist in budget goal creation
- Handle inquiries and complaints requiring managerial authority
- Follow The Hay-Adams Handbook and departmental SOPs
- Perform other functions as required and directed
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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