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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $95,000.00
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton Dallas Las Colinas is a prestigious luxury hotel located in Irving, Texas, renowned for delivering exceptional hospitality experiences. As part of Marriott International, a global leader in the hospitality industry, The Ritz-Carlton brand stands out for its commitment to excellence, quality, and creating memorable moments for guests. With more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen are dedicated to providing service that goes beyond expectations, embodying unique standards of luxury and care. Marriott International fosters an inclusive environment that values the diverse backgrounds and talents of its associates, promoting equal opportunity for all employees and... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- Or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- Ability to communicate effectively with diverse teams and guests
- Strong leadership and coaching skills
- Proficiency in quality management tools and data analysis
- Commitment to upholding brand standards and delivering exceptional guest experiences
Job Qualifications
- 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 4 years of relevant experience
- Or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years of relevant experience
- Experience in guest services, front desk, housekeeping, sales and marketing, or management operations
Job Duties
- Coach managers on adopting the Total Quality Management leadership style
- Make and execute decisions to advance property goals
- Direct property quality efforts to meet customer requirements
- Facilitate process improvement teams to ensure systematic and measurable enhancements
- Train team members on problem solving, process improvement, and strategic planning
- Develop systems to communicate guest satisfaction results
- Review guest feedback and ensure corrective actions are implemented
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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