Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
401(k) retirement plan
Paid Time Off
Professional development opportunities
Employee Discounts
Job Description
The Ritz-Carlton Dallas Las Colinas, part of the globally recognized luxury hospitality brand The Ritz-Carlton and Marriott International portfolio, is a premier hotel located in Irving, Texas. Known for its exceptional service and refined elegance, The Ritz-Carlton Dallas Las Colinas delivers a world-class guest experience that embodies the highest standards of luxury and comfort. With over 100 award-winning properties worldwide, The Ritz-Carlton prides itself on a rich culture that values talent, creativity, and compassion among its associates. The hotel’s commitment to excellence is reflected in its dedication to maintaining the legendary Gold Standards, which shape the daily work environment and... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 to 4 years of relevant professional experience in related fields
- strong leadership and coaching capability
- excellent communication skills
- ability to analyze and interpret data trends
- knowledge of quality management processes
- ability to handle guest problems and complaints
- commitment to continuous improvement
- availability for full-time management role
- willingness to work at The Ritz-Carlton Dallas Las Colinas in Irving, Texas
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years of professional experience
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years of professional experience
- experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- strong coaching and training skills
- ability to analyze data and apply quality tools
- excellent communication and leadership abilities
- experience with Total Quality Management principles
- proven problem-solving and strategic planning skills
Job Duties
- Coach managers on adopting the Total Quality Management leadership style
- make and execute decisions to achieve property goals
- direct quality efforts addressing critical customer requirements
- facilitate process improvement teams ensuring measurable improvements
- train team members and managers on problem solving and strategic planning
- develop systems to help employees understand guest satisfaction results
- communicate clear departmental goals to produce desired results
- educate new employees on quality processes and tools
- familiarize employees with quality production reports and initiate root cause analysis
- ensure management practices align with quality tools
- use data collection to analyze defect trends
- demonstrate key drivers of guest satisfaction
- analyze issues and identify trends
- review guest feedback with leadership and ensure corrective actions
- respond to and handle guest complaints
- maintain visibility to obtain customer feedback
- create an atmosphere meeting or exceeding guest expectations
- facilitate creative solutions to improve guest satisfaction
- ensure fair and equitable treatment of employees
- promote ongoing communication in quality assurance
- foster employee commitment to excellent service
- incorporate guest satisfaction in staff meetings
- set goals and hold direct reports accountable
- solicit employee feedback and address concerns
- ensure fair administration of policies and support peer review process
- conduct annual performance appraisals
- champion change and communicate business initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurant, hotel, and hospitality jobs on OysterLink.
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