Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $104,100.00 - $140,500.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Gaming is a prominent leader in the hospitality and gaming industry, operating in various locations across the United States and worldwide. With a rich history of over 100 years, this family-owned company has established a global legacy that prioritizes excellent guest experiences and employee growth. Delaware North is dedicated to providing a dynamic work environment that offers exciting career opportunities in sports arenas, national parks, casinos, hotels, retail, and restaurants. The company’s commitment to inclusivity and diversity makes it an equal opportunity employer, welcoming applicants from all backgrounds and legal statuses.
Southland Casino Hotel, one of Delaware Nor... Show More
Southland Casino Hotel, one of Delaware Nor... Show More
Job Requirements
- Bachelor’s degree in business, marketing, or equivalent work experience
- Minimum of 5 years of experience in casino marketing or player development management
- Proven success in creating and executing promotions and special events
- Strong organizational and communication skills
- Ability to work flexible shifts including evenings, weekends, and holidays
Job Qualifications
- Bachelor’s degree in business, marketing, or equivalent work experience
- Minimum of 5 years of experience in a casino marketing or player development management role
- Demonstrated success in the development of creative and innovative special events, promotions, and strategies to capture, engage, and retain casino players and their level of play
- Strong administrative, organizational, communication, and decision-making abilities
- Ability to work flexible shifts that include evenings, weekends, and holidays
Job Duties
- Lead the Player Development team by overseeing staffing, onboarding, training, scheduling, and payroll to ensure operational efficiency and alignment with strategic goals
- Plan and monitor KPIs to drive guest satisfaction, new member acquisition, VIP engagement, and overall player services performance
- Manage VIP and promotional events, bus group sales, and loyalty programs, ensuring profitability and alignment with brand standards
- Analyze player utilization and revenue trends, prepare financial projections, and manage departmental budgets, including pro and post-formulas
- Promote company values by ensuring exceptional guest experiences, resolving complaints promptly, and fostering team morale through feedback, performance reviews, and retention strategies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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