Director of Player Development, Southland Casino

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $104,100.00 - $140,500.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Annual performance bonus

paid vacation days

Paid parental leave

Tuition Reimbursement

Friends-and-family discounts

Job Description

Delaware North Gaming is a renowned leader in the hospitality and gaming industry, known for delivering exceptional experiences across various sectors including casinos, hotels, sports venues, and national parks. The company has a rich legacy exceeding 100 years as a family-owned business that values its team members' growth and success. With operations spanning the globe, Delaware North offers unique career paths and emphasizes a positive work environment where employees can thrive and develop professionally.

One of Delaware North's premier properties, the Southland Casino Hotel in West Memphis, Arkansas, is seeking a full-time Director of Player Development. Southland Casino Hote... Show More

Job Requirements

Bachelor’s degree in business, marketing, or related field
Minimum of 5 years experience in casino marketing or player development management
Proven ability to lead and manage teams effectively
Experience in planning and executing promotional and VIP events
Strong analytical skills to assess player data and revenue trends
Excellent communication and organizational skills
Flexibility to work evenings, weekends, and holidays

Job Qualifications

Bachelor’s degree in business, marketing, or equivalent work experience
Minimum of 5 years of experience in a casino marketing or player development management role
Demonstrated success in the development of creative and innovative special events, promotions, and strategies to capture, engage, and retain casino players and their level of play
Strong administrative, organizational, communication, and decision-making abilities
Ability to work flexible shifts that include evenings, weekends, and holidays

Job Duties

Lead the Player Development team by overseeing staffing, onboarding, training, scheduling, and payroll to ensure operational efficiency and alignment with strategic goals
Plan and monitor KPIs to drive guest satisfaction, new member acquisition, VIP engagement, and overall player services performance
Manage VIP and promotional events, bus group sales, and loyalty programs, ensuring profitability and alignment with brand standards
Analyze player utilization and revenue trends, prepare financial projections, and manage departmental budgets, including pro and post-formulas
Promote company values by ensuring exceptional guest experiences, resolving complaints promptly, and fostering team morale through feedback, performance reviews, and retention strategies

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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