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White Lodging

Director of Outlets

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Paid Time Off
401(k) with Company Match
wellness tools
Tuition Reimbursement
Referral bonuses
discounts on hotel rooms and dining

Job Description

White Lodging is a leading hospitality company known for developing and managing a distinguished portfolio of premium-brand hotels, rooftop bars, and restaurants across some of the most desirable cities in the United States. With a strong commitment to excellence and guest satisfaction, White Lodging continuously delivers award-winning experiences by fostering a culture where how people feel is paramount. As a company, White Lodging embraces diversity, inclusivity, and teamwork, making it an exceptional workplace environment dedicated to the growth and success of its associates.

Situated in Charlotte, NC, this role offers an exciting opportunity to become part of a dynamic a... Show More

Job Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 5 years experience in multi-outlet food and beverage management
  • Strong leadership and communication skills
  • Proficiency with food and beverage software systems
  • Knowledge of SOPs and compliance standards
  • Ability to manage multiple teams and projects simultaneously
  • Willingness to work flexible hours including weekends and holidays

Job Qualifications

  • Proven leadership experience in multi-outlet food and beverage operations
  • Deep understanding of restaurant concepts, menu development, and front-of-house systems
  • Strong communication and mentorship skills to inspire high-performing teams
  • Experience with opening or re-opening restaurant concepts, driving SOPs, and ensuring compliance
  • Strategic and operational mindset with a focus on training, execution, and excellence
  • Ability to work cross-functionally with chefs, GMs, and corporate teams

Job Duties

  • Oversee execution and consistency of all on-property restaurant concepts, ensuring alignment with White Lodging standards and brand expectations
  • Support the implementation and compliance of the WLW Restaurant Manager Training and FOH Training Programs
  • Lead new menu rollouts, tastings, and software utilization for food and beverage systems, including Birchstreet
  • Collaborate with the Executive Chef and FOH leaders to execute promotions and marketing initiatives that drive engagement and revenue
  • Facilitate the onboarding, hiring, and continued development of all FOH leadership across outlets
  • Maintain accountability for outlet operations, performance metrics, and Balanced Scorecard results in guest satisfaction, financial performance, and team development

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Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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