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Grand Hyatt Nashville

Director of Outlets

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $85,000.00 - $90,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career development opportunities

Job Description

Our hotel is a premier hospitality establishment known for delivering exceptional guest experiences through a diverse portfolio of food and beverage outlets. These outlets range from high-volume restaurants and elegant lounges to cozy coffee bars and sophisticated banquet facilities, each crafted to provide unique atmospheres and culinary delights. We pride ourselves on maintaining the highest standards of service, quality, and guest satisfaction, making us a distinguished name in the hospitality industry. Our commitment to excellence is reflected in every aspect of our operations, from our culinary offerings to our attentive staff and state-of-the-art facilities. We are currently seeking a dedicated... Show More

Job Requirements

  • Bachelor’s degree in hospitality or restaurant management
  • Minimum 2 years’ experience of multiple outlet leadership experience
  • Must have TIPS and Food Safety certifications
  • Strong leadership and interpersonal skills
  • Excellent communication and organizational skills
  • Ability to maintain high standards of service quality

Job Qualifications

  • Bachelor’s degree in hospitality or restaurant management
  • Minimum 2 years’ experience of multiple outlet leadership experience
  • Strong leadership and interpersonal skills
  • Proven ability to manage budgets and operational plans
  • Excellent communication and organizational skills
  • Knowledge of food and beverage market trends
  • Ability to maintain high standards of service quality

Job Duties

  • Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house
  • Develop and recommend the budget, concepts and objectives and manage within those approved plans
  • Implement and maintain food and beverage sales/marketing programs
  • Direct and oversee development of employees
  • Hire, train, empower, coach and counsel, performance and salary reviews
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
  • Coordinate outlet operations with other hotel departments to ensure efficient guest service
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Implement procedures to increase guest and employee satisfaction
  • Exercise quality control for both food and beverage
  • Maintain brand standards of service and ensure their implementation
  • Perform daily walk-through to ensure full compliance with Department of Health regulations and Brand Corporate standards
  • Strive to score 95 and above in outlets during State Health inspections
  • Stay current with Food and Beverage Market trends
  • Other duties assigned by the Leader

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

A simple hiring platform for hospitality businesses.

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