Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Fitness Center
employee discount
Paid Time Off
Job Description
Hotel Nikko San Francisco is a distinguished luxury hotel located just off Union Square in Downtown San Francisco. This premier property features 532 guest rooms and suites, along with 22,000 square feet of versatile meeting and banquet space. Having recently undergone a multi-million-dollar renovation, Hotel Nikko offers an upscale, refined environment that combines modern amenities with elegant Japanese-inspired design and hospitality. The hotel operates four distinct food and beverage outlets including a 24-hour room service, the ANZU Restaurant, Kanpai Lounge, and the premier showroom Feinstein's at the Nikko, each providing a unique and memorable dining experience for guests. Recognized as... Show More
Job Requirements
- Minimum 8 years management experience in luxury fine dining food and beverage within a hotel or restaurant
- College degree preferably in hotel management
- Thorough knowledge of food and beverage cost controls
- Thorough knowledge and experience in food and beverage operations
- Thorough knowledge of imported and domestic wines, alcoholic beverages and mixers
- Thorough knowledge of all aspects of service
- Thorough knowledge of California State liquor laws, regulations and distribution systems
- Ability to work as a team in all settings and circumstances
- Excellent written and verbal communication skills in English
Job Qualifications
- Minimum 8 years management experience in luxury fine dining Food and Beverage within a hotel or restaurant
- College degree preferably in hotel management
- Thorough knowledge of food and beverage cost controls
- Thorough knowledge and experience in food and beverage operations
- Thorough knowledge of imported and domestic wines, alcoholic beverages and mixers
- Thorough knowledge of all aspects of service
- Thorough knowledge of California State liquor laws, regulations and distribution systems
- Overall knowledge of hotels and how food and beverage fits into the overall structure preferred
- Previous background in a room service operation a plus
- Vast knowledge of cuisine, mixology and wine
- Knowledge of restaurant operations, food safety and handling and understanding of laws related to serving alcoholic beverages
- Strong organizational skills
- Proven mentor or coach with strong commitment to follow through
- Ability to work as a team in all settings and circumstances
- Excellent written and verbal communication skills in English
Job Duties
- Ensure all outlets are in compliance with standards, building upon standards to achieve excellence everyday
- Monitor guest comment cards for trends, create action plans and address trends
- Ensure excellent guest satisfaction adhering to Forbes 5 Star standards
- Handle or assist with guest or employee related issues, follow up as necessary
- Provide employee morale and a positive working environment, handle concerns and recognize positive performance
- Implement new trainings and train employees, ensure proper follow up
- Schedule staff and managers based on business levels
- Conduct monthly inventory process using the hotel's inventory control system
- Assist in the design and development of division policies and operating budget including revenue, staffing, forecasts, payroll costs with Assistant Director of Food and Beverage
- Assist in selection and supervision of all Outlets Managers, Supervisors, and Hoteliers
- Establish and implement annual goals for F&B outlets, revenue and service standards
- Enforce liquor dispensing laws in all outlets
- Supervise, direct, coordinate, influence and persuade staff to maintain Hotel Nikko service standards and Forbes 5 Star standards
- Assist in menu development and promotions
- Train staff on new menus and conduct tastings with culinary team for selling tools for guests
- Distribute workload among hoteliers to ensure cleaning, side work, and setup readiness for the next shift
- Interview, select, counsel and discipline staff according to hotel policies
- Handle and resolve guest complaints and staff difficulties professionally and promptly
- Ensure safety and fire code procedures, personal hygiene and grooming are followed by staff
- Determine par level of all items
- Conduct beverage inventories on regular time frames
- Interact courteously and professionally with guests, staff and community members
- Attend divisional, departmental and general meetings
- Interact with people beyond instructions and resolve staff/guest complaints
- Interpret and comply with a variety of instructions
- Perform various duties often changing tasks without loss of efficiency
- Maintain a clean and safe work area
- Perform related duties and special functions as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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