Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $110,000.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life
Fitness Center
friends and family hotel rates
Paid time off and sick leave
Job Description
Hotel Nikko San Francisco is a distinguished luxury hotel located just off Union Square in Downtown San Francisco. Renowned for its exceptional service and elegant atmosphere, this outstanding property features 532 well-appointed guest rooms and suites along with 22,000 square feet of versatile meeting and banquet room space. Recently completed a multi-million-dollar renovation, Hotel Nikko continues to affirm its status as a premier destination for both business and leisure travelers. Voted a Best Place to Work by the San Francisco Business Times, it embodies commitment to employee welfare and guest satisfaction alike. Its four unique food and beverage outlets include... Show More
Job Requirements
- Minimum eight years management experience in luxury fine dining food and beverage within a hotel or restaurant
- College degree preferably in hotel management
- Ability to work as a team in all settings and circumstances
- Excellent written and verbal communication skills in English
- Strong organizational skills
- Proven mentor or coach with a strong commitment to follow through
- Thorough knowledge of California state liquor laws, regulations and distribution systems.
Job Qualifications
- Minimum 8 years management experience in luxury fine dining food and beverage within a hotel or restaurant
- College degree, preferably in hotel management
- Thorough knowledge of food and beverage cost controls
- Thorough knowledge and experience in food and beverage operations
- Thorough knowledge of imported and domestic wines, alcoholic beverages and mixers
- Thorough knowledge of all aspects of service
- Thorough knowledge of California State liquor laws, regulations and distribution systems
- Overall knowledge of hotels and how food and beverage fits into the overall structure preferred
- Previous background in a room service operation a plus
- Vast knowledge of cuisine, mixology, and wine
- Knowledge of restaurant operations, food safety and handling and an understanding of all laws in accordance to serving alcoholic beverages
- Strong organizational skills
- Proven mentor or coach with a strong commitment to follow through
- Ability to work as a team in all settings and circumstances
- Excellent written and verbal communication skills in English.
Job Duties
- Ensure all outlets are in compliance with standards, building upon standards to achieve excellence every day
- Monitor guest comment cards for trends, create action plans and address trends
- Ensure excellent guest satisfaction, adhering to the Forbes 5 Star Standards
- Handle or assist with any guest or employee related issues, follow up as necessary
- Provide employee morale and a positive working environment, handling any concerns and recognizing positive performance
- Implement new trainings and train employees, ensure proper follow up is taking place
- Schedule staff and managers based on business levels
- Conduct monthly inventory process, using the hotels inventory control system
- Assist in the design and development of division policies and operating budget including, but not limited to revenue, staffing, forecasts, payroll costs, together with the Assistant Director of Food and Beverage
- Assist in selection and supervision of all Outlets Managers, Supervisors, and Hoteliers
- Establish and implement annual goals for Food and Beverage outlets, Revenue and Service Standards
- Enforce liquor dispensing laws in all outlets
- Supervise, direct, coordinate, influence, and persuade staff in order to maintain Hotel Nikko service standards and Forbes 5 Star Standards
- Assist in menu development and promotions
- Train staff on new menus and conduct tastings with culinary for selling tools for guests
- Distribute workload amongst hoteliers to ensure that cleaning, side work, and set up is ready for the next shift
- Interview, select, counsel, and discipline staff in accordance with hotel philosophy and policies
- Handle and resolve all guest complaints and staff difficulties in accordance with Nikko Service Standards policies and practices in a courteous, professional, and rapid manner
- Ensure that safety and fire code procedures, personal hygiene, and grooming are followed by staff
- Determine par level of all items
- Conduct beverage inventories on regular time frames
- Interact in courteous and professional manner with all guests, staff, and community members
- Attend divisional, departmental and general meetings
- Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, hoteliers, co workers, and guests in completing assignments, resolving staff guest complaints
- Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic, or schedule form
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
- Maintain a clean and safe work area
- Perform related duties and special functions as assigned.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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