Director of Operations, Venues- JW Marriott/The Ritz-Carlton Orlando, Grande Lakes
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,993.00 - $66,291.05
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Employee Discounts
Job Description
Encore is a leading provider of audio-visual solutions and event technology services, specializing in delivering high-quality production support for events held in hotels, convention centers, and other large venues. With a commitment to innovation and customer satisfaction, Encore partners with clients to enhance their events using cutting-edge technology, ensuring seamless execution from start to finish. The company prides itself on a culture that fosters inclusivity and values each employee's unique strengths, offering competitive compensation packages and a range of benefits. Employees at Encore have opportunities for growth, ongoing training, and the chance to work on high-profile events, making it an... Show More
Job Requirements
- High school diploma or equivalent
- minimum three years of experience in audio-visual services
- at least one year of supervisory experience
- demonstrated ability to manage audio-visual equipment in live event settings
- experience in pre-planning and executing large audio-visual events
- proficiency with computer hardware and software including Microsoft Office
- strong leadership skills
- ability to maintain customer satisfaction
- valid driver’s license required for relevant roles
Job Qualifications
- High school diploma is required
- bachelor’s degree is preferred
- 3+ years of audio-visual experience
- 1+ years of supervisory experience
- working knowledge of audio-visual equipment in a live show environment
- experience handling pre-planning and operations of large audio-visual events
- proficiency with computer hardware
- proficiency with software including the Internet and Microsoft Office
- effective leadership abilities
- customer satisfaction focus
- valid driver’s license for positions operating company vehicles
Job Duties
- Direct the operations team on daily equipment setups and strikes
- ensure appropriate business levels are accommodated by scheduled staff members and delegate tasks appropriately
- mentor and supervise operational staff to provide outstanding customer service
- establish excellent working relationships with hotel/resort staff, team members, neighboring locations, and vendors
- utilize billing system to coordinate invoicing activities and ensure accuracy
- ensure inventory control procedures maintain proper inventory levels while upholding safety and quality
- manage on-site equipment inventory and source internal gear before sub-renting externally
- ensure all equipment and services are delivered on time and in good condition
- maintain inventory in good working order and act quickly to repair gear
- research and stay current on new technology and equipment
- maintain positive employee relations for audio-visual and business center teams
- manage staff to support business growth and organizational goals
- provide coaching to develop team members' skills
- manage human resources activities including selection, performance management, and training
- portray a polished professional image and ensure team adherence
- ensure employees are properly trained in all areas
- support property-wide training programs
- provide mentoring and coaching to assure team development
- train technical staff and model equipment use
- recommend team members for additional training opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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