Director of Operations - Transitions/Task Force
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Travel opportunities
Professional Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. The company holds a dominant presence in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, while rapidly expanding its footprint internationally across Europe, Latin America, and the Caribbean. Highgate manages a portfolio of global properties with an aggregate asset value exceeding 20 billion dollars, generating over 5 billion dollars in cumulative revenues. The company provides comprehensive guidance through all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. Known for its... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- Rooms experience
- Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly
- Maintain warm and friendly demeanor at all times
- Effective communication verbally and in writing
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions
- Attend all required meetings and trainings
- Maintain regular attendance per scheduling needs
- Maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel standards and regulations
- Maximize productivity and assist in problem solving
- Effective in handling problems proactively
- Ability to understand and evaluate complex information
- Maintain confidentiality
- Perform other duties as assigned by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- Rooms experience
- Ability to maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters in a friendly, courteous, and service-oriented manner
- Attend all required hotel meetings and trainings
- Maintain high standards of personal appearance and grooming
- Compliance with Highgate Hotel standards and regulations
- Effective problem handling and confidentiality maintenance
Job Duties
- Focus on front office operation, including training, scheduling, daily duties
- Tour the operating departments daily - making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions and sales and operations reviews
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial reviews with all department managers, MODs, and supervisors
- Ensure department heads maintain budgeted productivity levels and Highgate Hotel accounting procedures
- Develop managers for future advancement through training and corporate programs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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