Topgolf Callaway Brands Corp. logo

Director of Operations - Renton, WA

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $95,000.00 - $144,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Mental well-being platform
Stock options
Quarterly bonus
Cell Phone Allowance
free game play
Discounted food
Discounted retail items
Exclusive event access

Job Description

Topgolf Entertainment Group is a leading global sports and entertainment community that focuses on delivering exceptional experiences through the unlimited power of play. Known for its innovative approach to entertainment, Topgolf combines elements of technology, hospitality, and recreation to create venues that are fun, social, and engaging for a diverse audience. As a dynamic and growing company, Topgolf fosters a collaborative culture that encourages creativity, personal growth, and professional development. The company values inclusivity and is committed to creating a respectful and equitable environment for its guests, associates, and the communities it serves.

The Director of Venue Operat... Show More

Job Requirements

  • 8+ years of experience in hospitality, entertainment, or food and beverage industry
  • At least 5 recent years as a General Manager in a high-volume, matrix structure
  • Multi-unit management experience preferred but not required
  • High school diploma or equivalent
  • Ability to lift and move items up to 50 lbs
  • Ability to stand and be physically active for extended periods
  • Strong communication and leadership skills
  • Ability to work in fast-paced, high-volume environment
  • Positive attitude and resilience
  • Pass a background check and be authorized to work in the U.S.

Job Qualifications

  • 8+ years of hospitality, entertainment, or food and beverage industry experience
  • At least 5 recent years as a General Manager in a high-volume, matrix structure
  • Multi-unit management experience preferred
  • High school diploma or equivalent
  • Strong leadership skills with experience motivating and inspiring teams
  • Excellent communication skills with the ability to engage team members, Players, and senior leadership
  • Proven organizational and problem-solving abilities
  • Passion for hospitality and entertainment with a commitment to delivering exceptional experiences

Job Duties

  • Lead venue by setting direction for service and hospitality to ensure an unforgettable Player experience
  • Supervise and support venue leaders to maintain high operational standards for smooth day-to-day operations
  • Coach and develop Playmakers to foster a positive, energetic environment aligned with Topgolf's Core Values
  • Manage business metrics and trends to maximize performance and profitability
  • Build and maintain strong community relationships to elevate the Topgolf brand
  • Ensure safety, cleanliness, and operational excellence across all venue functions
  • Oversee hiring, scheduling, and team development to drive Playmaker engagement

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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