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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $151,800.00 - $204,900.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Dental Insurance
401(k) matching
Vision Insurance
Parental leave
Paid holidays
Health Insurance
Paid parental leave
401(k) 4% Match
Job Description
Delaware North's Patina Group is a distinguished leader in the premium segment of the restaurant and catering industry, with a strong reputation for operating restaurants and managing catering and food service operations at some of the world’s most iconic venues. Their portfolio includes locations such as Lincoln Center, Walt Disney World, Disneyland, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Recently, Patina Group earned recognition as one of America’s Top 25 restaurant groups by Nation’s Restaurant News, reflecting their commitment to excellence in food, wine, and service. As a family-owned company with over 100 years of history,... Show More
Job Requirements
- Minimum of 10 years experience as a Director of Operations or similar position
- college degree in hospitality or business management preferred
- strong financial experience with P&L management
- experience managing multiple locations with revenue 100-150M
- knowledge of California labor laws and union environment experience
- ability to work flexible hours including nights, weekends, and holidays
- strong communication and leadership skills
- willing to commute within major California markets
- proficiency with Microsoft Office Suite
Job Qualifications
- Minimum of 10 years experience as a Director of Operations or similar position in a large restaurant company with multiple locations and concepts
- catering experience is preferred but not required
- college degree in hospitality or business management is preferred
- strong financial experience developing and managing P&L's, able to monitor budgets and manage service and labor costs
- experience managing P&L's for multiple locations with revenue of 100-150M (total)
- experience working in a union environment and knowledge of California labor laws
- ability to work flexible hours including nights, weekends, and holidays
- strong communication, interpersonal, and leadership skills
- willing to commute within the major markets of California footprint
- ability to navigate and utilize Microsoft Office Suite programs
Job Duties
- Attract, develop, and retain a high performing team
- oversee day-to-day operations with a focus on guest satisfaction
- manage client relationships in a manner that is responsive to client needs while being mindful to ROI
- review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- provide solutions to operational issues from top line sales to bottom line profit targets while delivering the best in class guest experience
- establish standard operating procedures for front of house associates, including ensuring FOH staff are delivering great quality service that exemplifies Patina Group
- ensure standard operating procedures in the back of house are followed to ensure the highest quality product is being delivered from our kitchen that follows food and menu specifications, food handling and food safety requirements, and receiving and storage procedures
- ensure team follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies)
- lead by example by demonstrating the qualities that you expect from your high performing team
- directs the development and implementation strategy of operational requirements to ensure timely management and completion of critical tasks
- leads overall communication, alignment and coordination across multiple businesses to ensure interdependencies, risks, and opportunities are identified and appropriately actioned against
- demonstrates thought leadership and ability to “bring to life” compelling business cases which represent a strong value proposition by engaging the enterprise, multiple business lines, and brand of Patina Group
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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