Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group is a global leader in venue development, management, and premium hospitality services specifically designed for the live event industry. They offer a comprehensive, 360-degree solution for a notable collection of world-class owned venues. These venues cater to some of the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Oak View Group is recognized for its unparalleled approach to combining venue management with innovative hospitality solutions that enhance the overall guest experience and operational excellence in the live events sector.
The role of Director of Operations at O... Show More
The role of Director of Operations at O... Show More
Job Requirements
- bachelor's degree in hospitality management, culinary arts, business administration, or related field
- food safety and sanitation certifications such as servsafe or haccp
- alcohol service certification such as tips or equivalent
- 5-7 years progressive leadership experience in food and beverage operations
- 3-5 years in senior management role
- experience managing food and beverage in large scale venues
- demonstrated success in overseeing multi-outlet operations
- proven experience in vendor negotiations and contract management
- strong leadership and mentoring skills
- experience with union and non-union workforces
- expertise in labor forecasting and cost control
- service-oriented mindset focused on guest experience
- experience with p&l management and financial analysis
- proficiency with pos and inventory management systems
- ability to implement cost control measures
Job Qualifications
- Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or related field
- Food Safety/Sanitation certifications such as ServSafe, HACCP
- Alcohol service certification such as TIPS or equivalent
- 5-7 years of progressive leadership experience in Food and Beverage operations including 3-5 years in senior management role
- prior experience managing food and beverage in large-scale venues such as performing arts centers, convention centers, stadiums, or hotels
- demonstrated success overseeing multi-outlet operations including catering, concessions, and bar service
- proven track record in vendor negotiations, contract management, and third-party partnerships
- strong ability to lead, mentor, and develop large cross-functional teams
- experience managing union and non-union workforces
- expertise in labor forecasting, scheduling, and cost control
- ability to foster a service-driven culture focused on guest experience
- P&L management experience for multi-million-dollar food and beverage operations
- budget development, forecasting, and financial analysis skills
- proficiency in POS systems such as Micros, Simphony, Toast, and inventory management tools
- ability to design and implement cost control measures to reduce waste and increase profitability
Job Duties
- Assist in overall effective management of catering and concessions operations
- ensure total compliance with all alcohol service policies
- assist in management of catered and concession events from set-up to tear down including communication with hourly staff, culinary staff, and guests
- ensure legal, efficient, professional and profitable operation of the venue
- review and analyze financial reports including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements
- conduct conflict resolution, last-resort mediation, arbitration, and labor negotiations when applicable
- author, review and amend policies and procedures as requested by General Manager
- author and amend contracts and authorize terms as directed by General Manager
- oversee scheduling and labor allocation
- work with General Manager to analyze ticket sales in relation to staffing needs and target market demographics
- evaluate historical sales and purchasing data to identify purchasing patterns and cost of goods
- program and maintain POS system for accurate financial reporting and tracking
- direct and assist managers in preparing and attaining future goals
- provide managers with proper direction and follow up on all assignments
- regularly inspect operation to ensure quality standards are maintained
- prepare required reports accurately and timely
- train and develop an effective team
- review and assist in development of menus and marketing plans with department heads
- establish and maintain professional relationships with show managers, suppliers, vendors, and the public
- perform all other duties assigned by General Manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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