Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
bonus eligibility
Job Description
This position is offered by a prominent venue management company specializing in overseeing large-scale food and beverage operations in diverse entertainment and event settings. The company is recognized for its commitment to delivering outstanding guest experiences through professional management of culinary, concessions, bar, and catering services. Operating within a dynamic environment that hosts conventions, galas, performances, and other major events, the organization handles multimillion-dollar revenue streams while maintaining the highest standards in service and operational quality.
The role of Director of Operations is a critical leadership position reporting directly to the General Manager. The Director of Operations is respon... Show More
The role of Director of Operations is a critical leadership position reporting directly to the General Manager. The Director of Operations is respon... Show More
Job Requirements
- bachelor's degree in hospitality management culinary arts business administration or related field
- 5-7 years of progressive leadership experience in food & beverage operations with at least 3-5 years in a senior management role
- prior experience managing food & beverage in large-scale venues such as performing arts centers convention centers stadiums or hotels
- food safety sanitation certifications (e.g., servsafe, haccp)
- alcohol service certification (e.g., tips or equivalent)
- strong leadership and team development skills
- experience managing union and non-union workforces
- proficiency in pos systems and financial analysis
- ability to manage multi-outlet operations including catering concessions and bar service
- proven vendor negotiation and contract management skills
- expertise in labor forecasting scheduling and cost control
- excellent conflict resolution and communication skills
Job Qualifications
- bachelor's degree in hospitality management culinary arts business administration or related field
- food safety sanitation certifications (e.g., servsafe, haccp)
- alcohol service certification (e.g., tips or equivalent)
- 5-7 years of progressive leadership experience in food & beverage operations with at least 3-5 years in a senior management role
- prior experience managing food & beverage in large-scale venues such as performing arts centers convention centers stadiums or hotels
- demonstrated success overseeing multi-outlet operations including catering concessions and bar service
- proven track record in vendor negotiations contract management and third-party partnerships
- strong ability to lead mentor and develop large cross-functional teams
- experience managing union and non-union workforces
- expertise in labor forecasting scheduling and cost control
- ability to foster a service-driven culture focused on guest experience
- p&l management experience for multi-million-dollar food & beverage operations
- budget development forecasting and financial analysis skills
- proficiency in pos systems (micros, simphony, toast, etc.) and inventory management tools
- ability to design and implement cost control measures to reduce waste and increase profitability
Job Duties
- assists in the overall effective management of the catering and concessions operations
- ensures total compliance with all alcohol service policies
- monitor alcohol service throughout events to assure 100% compliance with alcohol service policies
- report any alcohol service or compliance issues to management immediately
- assist in the management of catered and concession events from set-up to tear down including communication with hourly staff culinary staff and guests
- ensure legal efficient professional and profitable operation of the venue
- review and analyze financial reports including budgets projections forecasting revenue analysis disbursements capital investments labor and product costs wage and salary control p&l financial statements
- conflict resolution last-resort mediation arbitration and labor negotiations when applicable
- author review and amend policies and procedures as requested by the general manager
- author and amend contracts authorize terms as directed by the general manager
- oversee scheduling and labor allocation
- work in tandem with the general manager to analyze ticket sales in relation to anticipating staffing needs target market demographics determine and project point-of sale to guest ratio
- evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods
- program and maintain the point-of-sale system to ensure accurate financial reporting tracking of accountability and commodity levels by location
- direct and assist managers in preparing and attaining future goals
- provide each manager with proper direction and follow up on all assignments
- inspect the operation on a regular basis to ensure that established quality standards are maintained
- prepare required reports accurately and submit them on time
- train and develop an effective team
- review and assist in the development of menus and marketing plans with appropriate department heads
- establish and maintain professional relationships with show managers suppliers vendors and the public that projects the venue in a positive light
- perform all other duties assigned by general manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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