Director of Operations | Full-Time | Marcus Performing Arts Center

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $68,000.00 - $75,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The company offers an unmatched, comprehensive 360-degree solution set for a collection of world-class owned venues and a prestigious client roster. This roster includes some of the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions around the world. Founded with a vision to revolutionize live event experiences, Oak View Group combines innovative venue design, expert operational management, and premium hospitality to create unforgettable experiences for audiences and event organizers alike. Their portfolio... Show More

Job Requirements

bachelor's degree in hospitality management, culinary arts, business administration, or related field
food safety and sanitation certifications such as ServSafe or HACCP
alcohol service certification such as TIPS or equivalent
5-7 years of progressive leadership experience in food and beverage operations
at least 3-5 years in senior management
experience managing F&B in large-scale venues such as performing arts centers, convention centers, stadiums, or hotels
strong leadership and mentoring abilities
experience managing union and non-union workforces
proficiency in P&L management
budget development and forecasting skills
proficiency with POS systems and inventory management
ability to design and implement cost control measures
excellent communication and conflict resolution skills
ability to maintain professional relationships with vendors and stakeholders
strong organizational and multitasking abilities
commitment to upholding alcohol service policies and legal compliance

Job Qualifications

bachelor's degree in hospitality management, culinary arts, business administration, or related field
food safety and sanitation certifications such as ServSafe or HACCP
alcohol service certification such as TIPS or equivalent
5-7 years of progressive leadership experience in food and beverage operations with at least 3-5 years in senior management
prior experience managing F&B in large-scale venues such as performing arts centers, convention centers, stadiums, or hotels
demonstrated success overseeing multi-outlet operations including catering, concessions, and bar service
proven track record in vendor negotiations, contract management, and third-party partnerships
strong leadership, mentoring, and team development skills
experience managing union and non-union workforces
expertise in labor forecasting, scheduling, and cost control
ability to foster a service-driven culture focused on guest experience
proficiency in P&L management for multi-million-dollar F&B operations
skills in budget development, forecasting, and financial analysis
proficiency in POS systems such as Micros, Simphony, Toast, and inventory management tools
ability to design and implement cost control measures to reduce waste and increase profitability

Job Duties

assist in the overall effective management of catering and concessions operations
ensure total compliance with all alcohol service policies
monitor alcohol service throughout events to assure 100 percent compliance
manage catered and concession events from set-up to tear down, including communication with staff and guests
ensure legal, efficient, professional and profitable operation of the venue
review and analyze financial reports including budgets, forecasting, and P&L statements
resolve conflicts, mediate and negotiate labor issues when applicable
author, review and amend policies and procedures as requested by General Manager
authorize contract terms as directed by General Manager
oversee scheduling and labor allocation
analyze ticket sales to anticipate staffing needs and project point-of-sale to guest ratio
evaluate sales and purchasing data to identify purchasing patterns and accurate cost of goods
program and maintain POS system for accurate financial reporting
direct and assist managers in preparing and attaining goals
provide managers with direction and follow up on assignments
inspect operations regularly to maintain quality standards
prepare and submit reports accurately and punctually
train and develop an effective team
review and assist in menu and marketing plan development
establish and maintain professional relationships with show managers, suppliers, vendors and the public

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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