Director of Operations | Full-Time | Marcus Performing Arts Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
bonus eligible
Job Description
Oak View Group is a global leader in venue development, management, and premium hospitality services specializing in the live event industry. The company offers an all-encompassing, 360-degree solution set that includes an impressive collection of world-class owned venues and a client roster featuring some of the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. With a reputation for excellence in venue operations and hospitality management, Oak View Group sets the industry standard for delivering exceptional live event experiences and operational success. The organization values innovation, diversity, and community inclusivity, which are... Show More
Job Requirements
- Bachelor’s degree in related field
- Food Safety/Sanitation certifications
- Alcohol service certification
- 5-7 years leadership experience in Food and Beverage
- 3-5 years senior management experience
- Prior experience managing large-scale venue F&B operations
- Proficiency in POS systems
- Strong leadership and team development skills
- Experience with labor management and forecasting
- Ability to analyze financial reports and budgets
- Effective communication and conflict resolution skills
Job Qualifications
- Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or related field
- Food Safety/Sanitation certifications such as ServSafe or HACCP
- Alcohol service certification like TIPS or equivalent
- 5-7 years of progressive leadership experience in Food and Beverage operations
- 3-5 years in a senior management role
- Experience managing F&B in large-scale venues such as performing arts centers or convention centers
- Demonstrated success overseeing catering, concessions, and bar service
- Proven vendor negotiation and contract management skills
- Strong leadership and mentorship skills
- Experience managing union and non-union workforces
- Expertise in labor forecasting and scheduling
- Ability to foster a service-driven culture
- P&L management experience for multi-million-dollar operations
- Skills in budget development and financial analysis
- Proficiency with POS systems like Micros, Simphony, Toast
- Ability to implement cost control measures
Job Duties
- Assist in effective management of catering and concessions operations
- Ensure total compliance with all alcohol service policies
- Manage catered and concession events from set-up to tear down
- Ensure legal, efficient, professional, and profitable operation of the venue
- Review and analyze financial reports including budgets and forecasts
- Resolve conflicts and assist with labor negotiations when applicable
- Author, review, and amend policies and contracts as directed
- Oversee scheduling and labor allocation
- Work with General Manager to analyze ticket sales and project staffing needs
- Evaluate sales and purchasing data to identify cost patterns
- Maintain point-of-sale system for accurate financial reporting
- Direct and assist managers in preparing and attaining goals
- Inspect operations regularly to ensure quality standards
- Prepare and submit required reports timely
- Train and develop an effective team
- Review and assist in menu and marketing plan development
- Establish professional relationships with show managers, suppliers, vendors, and the public
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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