Director of Operations | Full-Time | BOK Center & Arvest Convention Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,000.00 - $125,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
bonus eligibility
Job Description
Oak View Group is a globally recognized leader specializing in venue development, management, and premium hospitality services tailored for the live event industry. With a comprehensive, 360-degree approach, the company manages a portfolio that includes some of the world's most prestigious arenas, convention centers, music festivals, performing arts centers, and cultural institutions. This esteemed organization prides itself on delivering unmatched event experiences and maintaining a high standard of operational excellence across a diverse range of venues and live entertainment offerings.
The Director of Operations role at Oak View Group is a critical leadership position focused on managing the day-to-day ... Show More
The Director of Operations role at Oak View Group is a critical leadership position focused on managing the day-to-day ... Show More
Job Requirements
- B.S. or B.A. degree from an accredited college/university
- 5-7+ years' experience in full-time facility operations management in the public assembly industry such as stadiums, arenas or convention centers
- Operate a personal computer using Windows and Microsoft Office software
- Operate standard office equipment including copier and fax machine
- Ability to lift and/or move up to 50 pounds
- Ability to stand or walk for extended periods
- Ability to make fast, simple repeated movements of the hands, fingers and wrists
- Ability to bend, stoop, crouch, stretch, twist or reach
- Ability to communicate clearly in English
- Ability to work evenings, weekends and holidays as required
Job Qualifications
- Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations
- Experience in a public facility is strongly preferred
- Experience with operational characteristics, services and activities of a public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance
- Knowledge of principles and practices of budget preparation and control
- Knowledge of OSHA requirements
- Basic knowledge of boilers, chillers, refrigeration and ice making
- Basic knowledge of fire alarm and fire protection systems
- Knowledge of event presentation and event production needs
- Knowledge of pertinent federal, state, and local laws, codes, and regulations
- Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, equipment
- Advanced computer proficiency and Microsoft products knowledge including Excel, Word and Outlook
- Must be constantly aware of changing events such as staff or supply shortages
- Working knowledge of equipment safety
- Ability to supervise the work of others
- Ability to communicate clearly and respectfully with employees, co-workers, volunteers, management staff and guests
- Ability to speak, read and write in English
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Ability to work a variable schedule including evenings, weekends and holidays
- Excellent customer service skills
Job Duties
- Oversees daily operations and maintenance of the facilities, infrastructure, and all systems including HVAC, electrical, plumbing, commercial kitchen equipment, fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators
- Establish and maintain effective working relationships with staff, coworkers, vendors and subcontractors
- Participate in the development and administration of the facility's operations and capital budgets
- forecast of additional funds needed for staffing, equipment, materials, and supplies
- monitor and approve expenditures
- implement adjustments as necessary
- Oversees the advancing and communicating of event information to the appropriate departments and staff
- Plan, direct, coordinate, and review the work plan for facility maintenance and operations
- meet with staff to identify and resolve problems
- assign work activities, projects and programs
- monitor workflow
- review and evaluate work products, methods and procedures
- Oversees the operation of event set-up and tear-down including stage risers, floor coverings, pipe and drape, bleachers, signs, chairs and tables for banquet functions
- Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services
- Acts as liaison with the City of Tulsa for facility related functions such as code compliance and enforcement, building safety, permits, elevator and escalator inspections, and warranties
- Select, train, motivate and evaluate staff
- provide or coordinate staff training
- work with employees to correct deficiencies
- implement discipline and termination procedures
- Order supplies and materials for Operations programs within budget guidelines
- receive and maintain supplies
- Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category
- Develop and maintain Capital Improvement Project reports and recommendations for the facility
- Attend internal and external meetings representing the operations department and facility
- Develop and implement standard operating procedures and preventive maintenance programs
- Organize and execute training and safety programs for all staff
- Prepare and present staff reports and related correspondence
- Keep cost records and make cost estimates as requested
- Responsible for health and safety compliance with OSHA regulations
- Maintain hazardous materials communication program and material safety data sheets
- Demonstrate continuous improvement in operations and customer service
- Conduct organizational and operational studies and recommend modifications
- Establish and maintain effective relationships with staff, contractors, stakeholders and facility users
- Perform other duties as assigned by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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