Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,000.00 - $125,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Performance bonus
Job Description
The BOK Center and Arvest Convention Center are premier public assembly venues located in Tulsa, Oklahoma, known for hosting a wide range of events from concerts and sports to conventions and exhibitions. These facilities are pivotal in the city's cultural and economic landscape, providing state-of-the-art amenities and services to ensure memorable experiences for guests and clients alike. The centers pride themselves on their commitment to excellence in event management, facility maintenance, and customer service, making them prominent destinations within the region. Established to serve the needs of large-scale public gatherings, both venues are designed to accommodate diverse event requirements with... Show More
Job Requirements
- B.S. or B.A. degree from an accredited college/university
- 5-7+ years' experience in full-time facility operations management in the public assembly industry including stadiums, arenas, and/or convention centers
- Proven supervisory and leadership experience
- Strong knowledge of OSHA regulations and compliance
- Proficiency with Microsoft Office Suite including Excel, Word and Outlook
- Ability to manage budgets and financial reporting
- Effective communication skills
- Ability to work flexible hours including nights, weekends, and holidays
- Physical ability to lift and move up to 50 pounds
- Ability to multi-task and manage under pressure
- Valid driver's license
Job Qualifications
- Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations
- Experience in a public facility is strongly preferred
- Experience with operational characteristics, services and activities of a public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance
- Knowledge of principles and practices of budget preparation and control
- Knowledge of OSHA requirements
- Basic knowledge of boilers, chillers, refrigeration and ice making
- Basic knowledge of fire alarm and fire protection systems
- Knowledge of event presentation and event production needs
- Knowledge of pertinent federal, state, and local laws, codes, and regulations
- Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, equipment
- Advanced computer proficiency and Microsoft products knowledge including Excel, Word and Outlook
- Must be constantly aware of changing events such as staff or supply shortages
- Working knowledge of equipment safety
- Ability to supervise the work of others
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
- Ability to speak, read and write in English
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Ability to work a variable schedule including evenings, weekends and holidays as required
- Excellent customer service skills
Job Duties
- Oversees daily operations and maintenance of the facilities including HVAC, electrical, plumbing, commercial kitchen equipment, fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators
- Establish and maintain effective working relationships with staff, coworkers, vendors and subcontractors
- Participate in the development and administration of the facility's operations and capital budgets
- forecast of additional funds needed for staffing, equipment, materials, and supplies
- monitor and approve expenditures
- implement adjustments as necessary
- Oversees the advancing and communicating of event information to the appropriate departments and staff
- Plan, direct, coordinate, and review the work plan for facility maintenance and operations
- meet with staff to identify and resolve problems
- assign work activities, projects and programs
- monitor workflow
- review and evaluate work products, methods and procedures
- Oversees the operation of event set-up and tear-down including stage risers, floor coverings, pipe and drape, bleachers, signs, chairs and tables for banquet functions
- Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services
- Acts as liaison with the City of Tulsa for facility-related functions including code compliance, building safety, permits, elevator and escalator inspections, and warranties
- Select, train, motivate and evaluate staff
- provide or coordinate staff training
- work with employees to correct deficiencies
- implement discipline and termination procedures
- Order supplies and materials for Operations programs within budget guidelines
- receive and maintain supplies
- Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category
- Develop and maintain Capital Improvement Project reports and recommendations for the facility
- Attend internal and external meetings representing the operations department
- Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program
- Organize and execute training and safety programs for all staff
- Prepare and present staff reports and other related correspondence
- Keep cost records of work performed and make cost estimates as requested
- Responsible for health and safety of staff and compliance with OSHA regulations
- Maintain hazardous materials communication program and material safety data sheets
- Maintain knowledge of changes in pertinent federal, state and local regulations
- Develop and update comprehensive management reports and manuals including Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, and Fire Code Rules and Regulations
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality seamless customer service
- Conduct organizational and operational studies and recommend modifications to programs, policies, and procedures
- Establish and maintain effective working relationships with staff, contractors, facility stakeholders and facility users
- Other duties as assigned by the General Manager and/or Vice President
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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