Director of Operations | Full-Time | BOK Center & Arvest Convention Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,000.00 - $125,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is the global leader in venue development, management, and premium hospitality services for the live event industry. The company delivers a 360-degree solution set for a distinguished collection of world-class owned venues and a high-profile client roster that encompasses the most influential and well-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. OVG is known for setting industry standards by combining elite operational excellence with innovative venue experiences, creating memorable events across various entertainment and cultural sectors.
The Director of Operations role at Oak View Group is a pivotal leadership position re... Show More
The Director of Operations role at Oak View Group is a pivotal leadership position re... Show More
Job Requirements
- B.S. or B.A. degree from an accredited college/university
- 5-7+ years’ experience in full-time facility operations management in the public assembly industry
- demonstrated knowledge of physical plant management
- supervisory skills and experience in work crew supervision
- experience in public facility operations strongly preferred
- knowledge of OSHA requirements
- ability to communicate effectively in English
- ability to work variable schedules including evenings, weekends and holidays
- strong customer service skills
- advanced computer proficiency including Microsoft Office
Job Qualifications
- Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations
- experience in a public facility is strongly preferred
- experience with operational characteristics, services and activities of public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance
- knowledge of principles and practices of budget preparation and control
- knowledge of OSHA requirements
- basic knowledge of boilers, chillers, refrigeration and ice making
- basic knowledge of fire alarm and fire protection systems
- knowledge of event presentation and production needs
- knowledge of pertinent federal, state, and local laws, codes, and regulations
- knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, equipment
- advanced computer proficiency and Microsoft products knowledge including Excel, Word and Outlook
- must be constantly aware of changing events such as staff or supply shortages
- working knowledge of equipment safety
- ability to supervise the work of others
- ability to communicate clearly and respectfully with employees, co-workers, volunteers, management staff and guests
- ability to speak, read and write in English
- ability to work well in a team-oriented, fast-paced, event-driven environment
- ability to work a variable schedule including evenings, weekends and holidays
- excellent customer service skills
- B.S. or B.A. degree from an accredited college/university
- 5-7+ years’ experience in full-time facility operations management in the public assembly industry (stadiums, arenas, and/or convention centers)
Job Duties
- Oversees daily operations and maintenance of the facilities, infrastructure, and all systems including HVAC, electrical, plumbing, commercial kitchen equipment, fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators
- establish and maintain effective working relationships with staff, coworkers, vendors and subcontractors
- participate in the development and administration of the facility’s operations and capital budgets, forecast additional funds needed, monitor and approve expenditures, implement adjustments
- oversees the advancing and communicating of event information to appropriate departments and staff
- plan, direct, coordinate, and review work plans for facility maintenance and operations, assign work activities, projects, monitor workflow, and review work products
- oversee event set-up and tear-down of stage risers, floor coverings, pipe and drape, bleachers, signs, chairs and tables for banquet functions
- direct and monitor contractors, engineers, architects on building projects and maintenance
- act as liaison with the City of Tulsa for code compliance, building safety, permits, inspections, and warranties
- select, train, motivate and evaluate staff, provide or coordinate training, implement discipline and termination procedures
- order supplies and materials within budget guidelines and maintain supplies
- verify processing of employee timesheets and accounts for labor, material and utility costs by event and cost category
- develop and maintain Capital Improvement Project reports and recommendations
- attend internal and external meetings representing operations
- develop and implement standard operating procedures including preventive maintenance programs
- organize and execute training and safety programs for all staff
- prepare and present staff reports and correspondence
- keep cost records and make cost estimates as requested
- ensure health and safety compliance with OSHA regulations
- maintain hazardous materials communication program and stay updated on federal, state and local regulations
- develop and update comprehensive management reports and manuals
- continuously improve operations, decrease turnaround times, streamline work processes, and provide quality customer service
- conduct organizational and operational studies and recommend modifications
- maintain effective working relationships with staff, contractors, stakeholders and facility users
- perform other duties as assigned by General Manager or Vice President
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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