Director of Operations | Full-Time | BOK Center & Arvest Convention Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,000.00 - $125,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
bonus eligible
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The company offers a comprehensive, 360-degree solution set that supports a collection of world-class venues. Their client roster includes some of the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Oak View Group is committed to delivering exceptional experiences by managing top-tier venues that host a diverse array of live events, enhancing entertainment and engagement in every community they serve.
Among their prestigious venues are the BOK Center and the Arve... Show More
Among their prestigious venues are the BOK Center and the Arve... Show More
Job Requirements
- B.S. or B.A. degree from an accredited college/university
- 5-7+ years experience in full-time facility operations management in the public assembly industry including stadiums, arenas, and/or convention centers
- experience supervising operations crews and support personnel
- strong leadership skills
- ability to communicate effectively with diverse teams and stakeholders
- knowledge of safety and regulatory compliance including OSHA
- ability to manage budgets and control expenditures
- proficiency with Microsoft Office software
- capacity to handle physically demanding tasks including lifting up to 50 pounds
- willingness to work a variable schedule including nights, weekends, and holidays
- ability to multi-task under pressure and maintain attention to detail
- strong interpersonal and conflict resolution skills
- English fluency
Job Qualifications
- Demonstrated knowledge of physical plant management
- supervisory skills and experience in work crew supervision in facility operations
- experience in a public facility preferred
- knowledge of operational characteristics, services and activities of public facility maintenance programs
- knowledge of building construction, mechanical equipment repair, and grounds maintenance
- knowledge of principles and practices of budget preparation and control
- knowledge of OSHA requirements
- basic knowledge of boilers, chillers, refrigeration, and ice making
- basic knowledge of fire alarm and fire protection systems
- knowledge of event presentation and production needs
- knowledge of relevant federal, state, and local laws, codes, and regulations
- experience with facility operations including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, and equipment
- advanced computer proficiency with Microsoft Excel, Word, and Outlook
- ability to supervise the work of others
- ability to communicate clearly and respectfully with employees, management, and guests
- ability to work well in a team-oriented, fast-paced, event-driven environment
- excellent customer service skills
- ability to speak, read, and write English
- ability to work variable schedules including evenings, weekends, and holidays as required
Job Duties
- Oversees daily operations and maintenance of facilities, infrastructure, and all systems including HVAC, electrical, plumbing, commercial kitchen equipment, fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators, and escalators
- establish and maintain effective working relationships with staff, coworkers, vendors, and subcontractors
- participate in development and administration of operations and capital budgets, forecast staffing and equipment needs, monitor expenditures and implement adjustments
- oversee advancing and communication of event information to appropriate departments
- plan, direct, coordinate, and review work plans for facility maintenance and operations
- manage event set-up and tear-down including stage risers, floor coverings, pipe and drape, bleachers, signs, chairs, and tables
- direct and monitor contractors, engineers, and architects on building projects, maintenance, and services
- act as liaison with the City of Tulsa for code compliance, building safety, permits, inspections, and warranties
- select, train, motivate and evaluate staff, coordinate training, implement discipline and termination procedures
- order supplies and materials within budget
- verify processing of employee time sheets and expenses
- develop and maintain capital improvement project reports
- attend internal and external meetings representing operations department
- develop and implement standard operating procedures including preventive maintenance
- organize training and safety programs
- prepare and present staff reports and correspondence
- maintain health and safety compliance with OSHA regulations
- maintain hazardous materials communication program and update management reports and manuals
- continuously improve operations to provide quality seamless customer service
- conduct organizational and operational studies and recommend program modifications
- establish and maintain relationships with staff, contractors, stakeholders, and users
- perform other duties as assigned by General Manager or Vice President
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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