The Facilities Group

Director of Operations (Janitorial)

Shreveport, LA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
On-call
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
performance bonuses

Job Description

The Facilities Group of companies stands as a prominent provider of janitorial and maintenance services, catering to a diverse array of industries such as healthcare, education, logistics, finance, commercial, and industrial sectors. With a commitment to delivering best-in-class service, the company not only prioritizes client satisfaction but also fosters a strong internal culture that values empowerment, community, and professional growth. As a company deeply invested in its workforce, The Facilities Group emphasizes creating a supportive and motivating environment where employees can thrive and advance their careers within a collaborative community.

The Director of Janitorial Services plays a pivotal leadershi... Show More

Job Requirements

  • valid U.S. driver’s license and acceptable driving record
  • reliable transportation and ability to travel up to 50% including occasional air travel
  • availability for weekends, holidays, and emergencies as required
  • authorized to work in the United States with E-Verify compliance

Job Qualifications

  • 5+ years of progressive experience in facilities or janitorial operations management
  • 3+ years in a multi-site leadership role
  • bachelor’s degree in business, management, or related field preferred or equivalent experience
  • bilingual in English and Spanish preferred
  • strong proficiency in Microsoft Office Suite including Word, Excel, Outlook, and Teams
  • proven ability to manage budgets, labor planning, and operational KPIs
  • excellent communication, problem-solving, and relationship-building skills
  • thorough understanding of janitorial processes, cleaning equipment, and safety standards

Job Duties

  • Leads, coaches, and develops a team of operations and site managers to achieve service, financial, and operational goals
  • promotes a culture of accountability, teamwork, and continuous improvement
  • evaluates performance, identifies training needs, and mentors future leaders within the organization
  • oversees operations across multiple client sites and accounts, ensuring consistent, high-quality janitorial services
  • implements standardized operating procedures and quality assurance programs to maintain compliance with safety, environmental, and industry standards
  • ensures sufficient staffing, scheduling, and resource allocation to meet customer and operational requirements
  • develops and manages budgets, including labor, supplies, and equipment
  • analyzes operational data to identify efficiency improvements and cost-saving opportunities
  • partners with leadership to forecast needs, support business planning, and deliver on profitability targets
  • serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance
  • conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement
  • expands existing business through additional services and enhancement projects
  • leads regular inspections to ensure facilities meet company and client cleanliness standards
  • implements corrective action plans in coordination with supervisors and site managers
  • ensures compliance with health, safety, and environmental policies across all operations
  • identifies and implements operational innovations to streamline workflows and elevate service quality
  • supports new account startups and transitions, ensuring smooth onboarding and consistent service delivery
  • collaborates with the Director of Operations, Brand Leadership and corporate leadership on strategic initiatives

Job Qualifications

Experience

Expert Level (7+ years)

Job Location