Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Discounted hotel room nights
Complimentary hotel room nights
Medical insurance
Dental Insurance
Vision Insurance
retirement savings plan
Professional development opportunities
Tuition Reimbursement
wellness reimbursement
Job Description
Hyatt Regency Phoenix is a premier full-service hotel located in the heart of downtown Phoenix, directly across from the Phoenix Convention Center. This prestigious property offers 693 reimagined rooms and suites featuring modern residential designs and oversized windows that provide breathtaking views of the surrounding mountains and dynamic cityscape. Hyatt Regency Phoenix is part of Hyatt Hotels and Resorts, a globally recognized hospitality brand known for delivering exceptional guest experiences and fostering a culture of care and belonging among its colleagues. Since 1957, Hyatt has grown to become one of the world’s leading hospitality companies by prioritizing people—turning trips into... Show More
Job Requirements
- Minimum 2-year degree in Business Administration, Hotel and Restaurant Management, or related field
- At least 4 years of relevant hospitality experience including guest services and management
- Minimum 2 years in a Department Head role within a full-service hotel
- Strong leadership and team management skills
- Ability to monitor financial reports and budgets
- Proficiency in managing multiple operational departments
- Effective communication and problem-solving abilities
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in guest services, front desk, housekeeping, management operations, or related professional area
- 2 years experience as Department Head in full-service hotel
- Proven ability to lead and motivate large teams
Job Duties
- Function as the strategic business leader of the property’s hotel operations
- Oversee departments including Front Office, Security, Housekeeping, Laundry, Food and Beverage, Stewarding, Banquets and Event Setup
- Develop and implement departmental and property-wide strategies aligned with brand standards
- Monitor and manage profitability and revenue goals
- Analyze service issues and identify customer satisfaction trends
- Lead and motivate large teams to achieve operational excellence
- Respond to and resolve guest complaints and ensure excellent guest experiences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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