Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $140,000.00 - $180,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
Salary bonus
Health Insurance
Paid Time Off
Employee Recognition Program
Professional development opportunities
inclusive work culture
Job Description
Marriott Vacations Worldwide is a globally recognized hospitality company specializing in vacation ownership and resort management. The company is committed to providing exceptional guest experiences through its diverse portfolio of properties and has established itself as a leader in the vacation industry. Marriott Vacations Worldwide emphasizes innovation, quality service, and sustainable growth, fostering a work environment that values diversity, inclusivity, and professional development. The company is dedicated to creating memorable vacation experiences for guests by maintaining high standards of service and operational excellence.
This role is an exempt, salaried position offering a competitive salary range of $140,000 to $180,0... Show More
This role is an exempt, salaried position offering a competitive salary range of $140,000 to $180,0... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- driving is required for this position
- screening will be required
- ability to work in accordance with state and federal law
- willingness to relocate if necessary
- excellent communication and leadership skills
- strong problem-solving abilities
- ability to manage and motivate teams effectively
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major and 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Job Duties
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
- analyzes service issues and identifies trends
- makes and executes the necessary decisions to keep property moving forward toward achievement of goals
- works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution
- monitors hotel operations sales performance against budget
- reviews reports and financial statements to determine hotel operations performance against budget
- coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses
- reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
- champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
- develops systems to enable employees to understand guest satisfaction results
- communicates a clear and consistent message regarding departmental goals to produce desired results
- reviews guest feedback with leadership team and ensures appropriate corrective action is taken
- responds to and handles guest problems and complaints
- stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
- facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
- ensures employees are treated fairly and equitably
- ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings)
- fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
- incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
- sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance
- solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns
- ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
- conducts annual performance appraisal with direct reports according to Standard Operating Procedures
- champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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