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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Life insurance
Job Description
The hiring establishment is a hotel managed by White Lodging Hospitality, a prominent hospitality management company known for operating numerous hotels with a commitment to delivering exceptional guest experiences and achieving operational excellence. White Lodging Hospitality prides itself on maintaining high standards in service, operational efficiency, and team leadership across its portfolio of properties. The company operates hotels that cater to a diverse clientele, focusing on quality accommodations and superior food and beverage services.
This particular property is seeking a General Manager who will administer, direct, and control the operations of the hotel. The role is pivotal to ensuring th... Show More
This particular property is seeking a General Manager who will administer, direct, and control the operations of the hotel. The role is pivotal to ensuring th... Show More
Job Requirements
- College degree required (minimum of Bachelor’s Degree)
- Experience in similar leadership role required
Job Qualifications
- College degree
- Leadership experience in hotel operations
- Strong operational and financial management skills
- Excellent communication and interpersonal skills
- Ability to develop and implement strategic plans
- Experience in staff development and team leadership
- Knowledge of hotel safety and emergency procedures
- Proven ability to manage guest satisfaction and service quality
- Aptitude for budgeting, forecasting, and financial analysis
- Skills in conflict resolution and problem-solving
- Ability to work flexible hours including nights, weekends, and holidays
Job Duties
- Develop an operational strategy for rooms and food and beverage aligned with brand and company strategy
- Work with team to implement sustainable work processes and systems
- Ensure work processes meet White Lodging and brand standards
- Maintain ongoing communication in departments including preshift briefings and staff meetings
- Identify key business drivers and focus leadership on critical goals
- Analyze operational challenges and develop preventive solutions
- Foster an atmosphere that exceeds guest expectations
- Maintain relationships with competitors to share best practices
- Review staffing levels to meet guest and financial objectives
- Participate in public space walk-throughs to ensure maintenance and safety
- Ensure property safety and communicate emergency procedures
- Foster associate commitment and model service behaviors
- Develop systems to understand guest satisfaction results
- Respond effectively to guest feedback and complaints
- Coach associates and managers to improve service performance
- Facilitate pre- and post-convention meetings to understand group needs
- Review guest satisfaction data and implement corrective actions
- Recruit and hire operations management team members
- Develop staff to higher levels of leadership
- Oversee orientation, certification, and training programs
- Set goals and conduct performance appraisals for direct reports
- Maintain collaborative relationships within operations team
- Solicit associate feedback and address concerns
- Communicate daily operational activities and business objectives
- Recognize and celebrate team member successes
- Administer hotel policies and disciplinary procedures consistently
- Develop and motivate a sales strategy with aggressive goals
- Attend monthly projection meetings for long-term planning
- Communicate regularly with meeting planners and sales team
- Review financial statements and lead cost containment efforts
- Manage occupancy, wages, and controllable expenses
- Identify profit opportunities and drive necessary change
- Conduct comparative analysis and improve productivity
- Facilitate capital expenditure process for operational improvements
- Attend owners' meetings and align business priorities
- Proactively address concerns and propose solutions to owners
- Maintain positive business relationship with owners
- Ensure compliance with management contracts
- Perform regular property audits
- Oversee contractors servicing rooms and food and beverage
- Available to work nights, weekends, and holidays
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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