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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,700.00 - $134,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
This opportunity is with a distinguished 99-room hotel operated under Ithaka Hospitality Partners, a company renowned for their commitment to exceptional guest experiences and industry standards. Ithaka Hospitality Partners is dedicated to maintaining an upscale casual environment that blends luxury with comfort, ensuring that every guest encounter is memorable and seamless. The hotel caters to a diverse clientele, offering premium lodging and a refined food and beverage service that upholds the strictest quality and service standards. The mission of the establishment is to maximize guest satisfaction and operational excellence while fostering employee engagement and profitability. \n\nThe role of Director of... Show More
Job Requirements
- Minimum three years of leadership experience in hotel or hospitality operations
- knowledge of Forbes and AAA service standards
- experience working in an upscale casual restaurant environment
- bachelor’s degree in hospitality or related field preferred
- age minimum of twenty-one years for serving alcohol
- ability to understand and perform duties across FOH and culinary areas
- physical capability to stand for long periods, move quickly between areas, lift at least 35 pounds, and perform other physical demands such as bending and climbing
- flexible availability to work nights, weekends, and holidays
- proficiency in using hospitality industry software systems including ADP, ADACO, Agilysys POS, Opera Cloud PMS, KYC Hotel Optimization, and Franklin Covey 4DX Operating System
- excellent communication and leadership skills
- ability to train, supervise, and mentor staff effectively.
Job Qualifications
- Three or more years experience in hotel leadership roles
- complete understanding of Forbes and AAA service standards with ability to implement and execute them in an upscale casual environment
- experience in an upscale casual restaurant environment
- bachelor’s degree in hospitality or related subject matter preferred
- minimum twenty-one years of age to serve alcoholic beverages
- background in both front-of-house and culinary operations preferred
- comprehensive knowledge of all menus, ingredients, and techniques.
Job Duties
- Supervise and manage team members of all day-to-day operations
- uphold Ithaka Hospitality Partners standards of excellence throughout all guest interactions
- monitor, observe, and measure guest’s restaurant experience
- ensure guests are satisfied with the food and service
- respond promptly and courteously to any requests and ensure team is trained properly to handle guest requests and issues
- work closely with the Rooms Leadership team to train, develop, mentor team members and ensure front office team delivers gracious and thoughtful service
- work closely with housekeeping and engineering teams on daily operations, defect reduction, preventative maintenance, and quality improvements
- respond to guest reviews on social media platforms and IHP guest satisfaction surveys
- ensure execution of daily 'huddles' to keep staff informed of pertinent information
- plan and deliver monthly departmental meetings
- ensure support for supervisors to maintain excellent service and quality standards
- interview, select, train, supervise, counsel, and discipline outlet(s) supervisors and staff
- work in coordination with Ithaka Leadership to create and maintain a written training program and ensure all team members are trained through Schoox
- regularly review, evaluate and train on customer satisfaction of the hotel and recommend new operating policies
- review and respond to daily revenue reports, recaps, etc. for the hotel and outlets
- ensure forecasts are reviewed, and daily revenue reports are updated with accurate budget and revenue goals
- ensure outlet requisitions are submitted timely for all food items using in-house ordering systems
- analyze Point of Sale data, departmental budgets, and financial data to maximize sales and profits while understanding food and labor costs
- review daily labor reports to ensure efficient operations without compromising guest experience
- work closely with the revenue management team to maximize revenue opportunities
- collaborate with the General Manager on monthly and annual forecasts and budgets
- work with the Restaurant General Manager, Kitchen Manager, and Culinary Creative Director on seasonal updates to food and beverage offerings
- administer verbal and written testing to FOH team
- lead daily pre-service huddles to communicate special reservations, dietary restrictions, menu changes, and service expectations
- ensure the restaurant is operated in a neat and clean manner, meeting ServSafe and health code standards
- achieve a score of 98 or higher on all health inspections
- ensure maintenance on all equipment is proactive following manufacturers’ PM schedules and coordinate repair services
- monitor and maintain goals using the 4 Disciplines of Execution Processes
- maintain a flexible work schedule including nights, weekends, and holidays
- contribute to instruction and training of coffee service in all departments
- assist Ithaka Leadership with forecasting roasted coffee needs and growth predictions
- develop and oversee service team schedules using ADP
- proficiently use ADACO for purchasing, receiving, and inventory
- use Agilysys Point of Sale and restaurant reservation systems
- use Opera Cloud PMS
- utilize KYC Hotel Optimization Software
- and implement Franklin Covey’s 4DX Operating System.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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