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Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $75,000.00 - $120,000.00
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Benefits

competitive salary
performance-based bonuses
Car allowance
Mileage reimbursement
Health Insurance
wellness benefits
Paid Time Off
Holiday pay

Job Description

Papa John's is a globally recognized and beloved pizza delivery and takeout brand known for its commitment to quality ingredients and exceptional customer experience. With a rich history of delivering great-tasting pizzas and a solid reputation in the quick-service restaurant (QSR) industry, Papa John's operates numerous locations around the world. As a franchise-driven company, Papa John's invests heavily in people, innovation, and operational excellence to ensure the brand continues to grow and meet customer expectations in a competitive marketplace. The company honors a people-first leadership approach, placing employees at the heart of its operational model. By fostering a collaborative and... Show More

Job Requirements

  • high school diploma or equivalent
  • 3-5 years of multi-unit restaurant leadership experience
  • knowledge of QSR or pizza delivery operations
  • strong business acumen and financial management skills
  • excellent communication and interpersonal skills
  • ability to mentor and develop management teams
  • willingness to travel regularly between restaurants

Job Qualifications

  • 3-5 years of multi-unit restaurant leadership experience preferably within QSR or pizza delivery concepts
  • Deep knowledge of restaurant operations guest experience and team development
  • Strong business acumen with hands-on experience managing P and L budgets and KPIs
  • Excellent communication interpersonal and conflict resolution skills
  • Passion for hospitality team development and operational excellence
  • Flexibility to travel regularly between store locations in the region

Job Duties

  • Provide strategic oversight and operational leadership for a small portfolio of Papa John's restaurants ensuring consistent execution of brand standards processes and company goals
  • Lead coach and develop General Managers and their teams build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement
  • Champion a guest-first culture monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences
  • Drive profitability through effective P and L management budgeting labor control and food cost management identify and act on opportunities to increase revenue and control costs
  • Ensure all restaurants operate in compliance with Papa John's standards health and safety regulations and local state and federal laws
  • Monitor and optimize restaurant performance through data-driven analysis store visits and regular check-ins address underperformance with proactive action plans
  • Collaborate with marketing HR training and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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