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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Opportunities for advancement
employee discount
Job Description
Pacific Hospitality Group (PHG) is a family-focused hospitality company that emphasizes long-term value creation, sustainable growth, and enriching people’s lives through memorable experiences. As an owner/operator, PHG takes pride in its unique approach that balances the interests of investors and team members. The company commits to growth not just financially but also within its team, fostering a culture that honors integrity, compliance, humility, respect, and fulfillment alongside principled entrepreneurship and customer focus. This dedication is reflected in its diverse portfolio and its community engagement efforts, which align with their vision to honor God in all they do.
Pacific Hospita... Show More
Pacific Hospita... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- minimum 5-7 years of progressive hotel operations leadership experience in upscale or luxury full-service property
- prior department head experience required
- ability to work flexible schedule including weekends, holidays, and extended hours
- ability to walk and stand frequently
- ability to lift/carry up to 40-50 pounds
- exposure to indoor and outdoor environmental conditions
- strong financial management skills
- proficiency with PMS/POS systems and MS Office
Job Qualifications
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- equivalent combination of education and experience considered
- minimum 5-7 years of progressive hotel operations leadership experience in upscale or luxury full-service property
- prior department head experience required
- demonstrated success leading large diverse teams in high-volume environment
- strong financial acumen with multi-million-dollar budget experience
- proven track record of improving guest satisfaction and profitability
- experience with major PMS/POS systems, work-order/engineering systems, and MS Office
- comfort leveraging data and dashboards to make decisions
Job Duties
- Partner with general manager to translate resort's vision, strategic priorities, and financial targets into operational plans and goals
- provide day-to-day leadership to front office, housekeeping, spa, engineering, security, and IT
- ensure all departments adhere to brand standards, PHG policies, and regulatory requirements
- lead and support property initiatives such as service culture and sustainability
- champion a culture of personalized, anticipatory service
- monitor guest feedback channels and lead service recovery
- partner with department heads to refine service standards and training
- collaborate with sales, marketing, and revenue teams for operational readiness
- lead, coach, and develop department heads and managers
- oversee recruitment and onboarding
- drive culture of accountability and recognition
- partner with people & culture on employee relations
- model inclusive leadership
- co-own operating budgets and forecasts
- optimize labor scheduling and expenses
- review financial statements and identify improvement opportunities
- ensure cost controls and inventory management
- maintain cleanliness and maintenance standards
- improve and enforce standard operating procedures
- lead safety culture and compliance
- act as leader in emergency response
- partner with various departments for operational and commercial alignment
- identify and lead innovation opportunities
- support sustainability and community initiatives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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