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Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $72,200.00 - $129,600.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible spending account
Professional Development
Employee Discounts

Job Description

Grip is a pioneering company in the cold-chain logistics sector, specifically catering to the direct-to-consumer (DTC) eCommerce brands. Established in 2022 by former executives of ButcherBox, Grip has set out to revolutionize how perishable goods are shipped across the United States. The company integrates cutting-edge technology with a robust, nationwide fulfillment network to provide innovative logistics solutions that address the unique challenges of cold storage and food-safe transportation. Grip's proprietary Smart Logistics Engine is a standout element, meticulously analyzing over 25 million data points daily, including critical factors such as weather conditions, carrier performance, and real-time temperature data. This intricate... Show More

Job Requirements

  • Bachelor's degree in logistics, supply chain, business administration, or related field preferred
  • 10+ years of experience in warehouse or fulfillment operations
  • Proven leadership experience managing multi-site operations
  • Strong understanding of cold storage and food handling operations preferred
  • Excellent communication and interpersonal skills
  • Proficiency in warehouse management systems and operational software
  • Ability to work under pressure and manage multiple priorities
  • Commitment to safety and regulatory compliance
  • Strong analytical and problem-solving abilities
  • Willingness to travel between sites as required

Job Qualifications

  • 10+ years in warehouse, fulfillment, or logistics operations
  • Multi-site warehouse leadership experience
  • Background in warehouse design, labor planning, and facility management
  • Experience launching and scaling fulfillment or distribution centers
  • Preferred: Cold storage and e-commerce fulfillment experience
  • Strong knowledge of warehouse safety and regulatory compliance
  • Experience with material handling equipment, racking, and layouts
  • Ability to optimize workflows, efficiency, and margins
  • Strong people leader, able to manage through layers
  • Structured, accountable, and process driven
  • Thrives in fast-growing environments

Job Duties

  • Own operational performance across all fulfillment facilities
  • Ensure sites are staffed, structured, and equipped to meet service, cost, and growth goals
  • Establish consistent operating standards, KPIs, and performance expectations
  • Design and refine warehouse organizational structures
  • Hire, onboard, and develop General Managers and senior site leaders
  • Lead multi-site leadership teams with clear accountability and escalation paths
  • Own warehouse safety programs and ensure OSHA and regulatory compliance
  • Implement safety training, audits, and incident reporting
  • Lead material handling equipment strategy and capital investment decisions
  • Apply best practices for cold storage, freezer, and food-handling operations
  • Drive operational excellence in e-commerce fulfillment (pick, pack, outbound)
  • Balance speed, accuracy, quality, and cost
  • Drive continuous improvement in labor productivity, space utilization, throughput, and cost
  • Build scalable SOPs, systems, and operational playbooks
  • Identify bottlenecks and own site-level margin performance
  • Lead end-to-end planning and execution of new site launches
  • Partner on capacity planning and long-term network growth strategy
  • Partner with Supply Chain, Procurement, Quality/Food Safety, Finance, and Commercial teams
  • Serve as the senior operational voice on network design and customer requirements

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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