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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $125,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Health Insurance
Paid parental leave
Job Description
Sonesta International Hotels is a prominent hospitality company recognized as the 8th largest hotel operator in the United States, with a dynamic and rapidly growing presence. Their extensive portfolio includes a diverse blend of full-service and focused hotels situated in major cities across the U.S. and globally, with over 1000 properties spanning eight countries. Sonesta is known for delivering exceptional hospitality experiences by combining passion-driven service with a human-centric approach. The company’s culture emphasizes loyalty, purpose, and meaningful connection, striving to ensure quality stays and outstanding value for every guest.
Embracing the philosophy "Together We Thrive," Sonesta International Hotels... Show More
Embracing the philosophy "Together We Thrive," Sonesta International Hotels... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum three years experience in hotel operations management
- Fluency in English
- Strong communication skills
- Mathematical competency
- Problem solving and organizational skills
- Experience with Microsoft Office and Opera systems
- Ability to travel
- Physical ability to perform job duties including standing, bending, lifting up to 50 pounds
- Willingness to work mornings, evenings, weekends and holidays
- FLSD certification required or to be completed within 180 days
- NY union hotel experience preferred
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Three years as a Director of Front Office, Housekeeping or Operations Manager in hotels preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including budgeting and profit/loss concepts
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- NY union hotel experience preferred
- FLSD certification required or must complete within 180 days of start date
Job Duties
- Oversee front office and housekeeping departments
- Develop and communicate departmental strategies and goals
- Communicate and enforce policies and procedures
- Ensure all staff have necessary tools and equipment
- Establish procedures to ensure prompt and professional guest attention
- Respond appropriately to guest complaints
- Conduct routine inspections of hotel areas for cleanliness and appearance
- Communicate guest arrival and departure information to departments
- Ensure emergency communication and maintain relationships with local emergency personnel
- Promote teamwork and coordinate with various departments
- Interact with guests, vendors, regulatory agencies, and other contacts
- Analyze guest satisfaction data and develop improvement plans
- Assist in hotel revenue management and cost control
- Prepare and submit performance and forecast reports
- Maintain security procedures for financial transactions and guest safety
- Authorize requisitions for business supplies
- Supervise managers, supervisors, and staff in multiple departments
- Attract, retain, and motivate talent
- Provide training and career development
- Monitor and recognize team performance
- Handle employee issues professionally
- Lead by example and promote company values and standards
- Serve as manager on duty when required
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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