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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Flexible Hours
employee meal discount
Professional development programs
Recognition Program
PerkSpot Discount Program
Job Description
Papa John's is a globally recognized pizza delivery company known for its commitment to high-quality ingredients and exceptional customer service. Founded in 1984, Papa John's has grown into one of the largest pizza delivery chains worldwide, with thousands of restaurants spanning multiple countries. The company prides itself on delivering a superior pizza experience by using fresh, high-quality ingredients and innovative recipes. As a leader in the casual dining industry, Papa John's emphasizes operational excellence, customer satisfaction, and continuous improvement to maintain its brand reputation and competitive edge.
The Director of Operations at Papa John's holds a critical leadership position re... Show More
The Director of Operations at Papa John's holds a critical leadership position re... Show More
Job Requirements
- Availability and willingness to work nights, weekends, and holidays
- physical capability to lift up to 25 pounds and endure extended standing
- minimum of five years experience in restaurant operations or related field
- high school diploma or equivalent required, bachelor’s degree preferred
- strong communication and organizational skills
- ability to travel within assigned territory as needed
Job Qualifications
- Exceptional interpersonal skills and commitment to teamwork
- strong ethical compass and business acumen
- passion for premium product quality
- ability to inspire dignity and respect
- proficiency in quantitative analysis and financial management
- advanced problem-solving skills
- experience in restaurant or multi-unit operations management
- leadership experience with a focus on team development and customer service
Job Duties
- Provide senior-level oversight and direction for daily operations, focusing on hiring, onboarding, and professional development of unit leadership and staff
- exercise managerial authority over restaurant management including performance reviews, goal setting, and corrective actions
- ensure all restaurant units maintain operational efficiency and quality standards by fostering leadership culture
- assume accountability for adherence to company policies and management systems
- manage and develop General Managers including hiring, training, and career progression
- ensure premium product quality through a robust quality control system
- communicate and enforce brand standards and operational tools
- verify compliance with food safety, health regulations, and certifications
- supervise performance activities through management structure
- assume full responsibility for territory business functions in absence of Regional Vice President
- guide unit managers in recruitment, staffing, training, and presentation standards
- oversee documentation of performance issues and disciplinary procedures
- mentor and coach unit management to foster positive work environment
- contribute to sales and profitability goals through customer-focused service models
- develop strategies to reverse negative operational trends and enhance financial performance
- monitor and enforce financial controls and cash management protocols
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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