Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Life insurance
Job Description
About the Company and Position:
The hiring organization is a well-established hotel, known for delivering exemplary service and comfort to its guests. This hotel operates within the hospitality industry, focusing on providing a memorable and seamless experience for each visitor through impeccable guest services and efficient operational procedures. With a commitment to excellence and a dedication to maintaining high standards across all departments, the hotel prides itself on its ability to create a welcoming atmosphere while meeting the diverse needs of its clientele. As a leader in hospitality, this establishment embraces innovation alongside traditional practices to ensure it remains competitiv... Show More
Job Requirements
- Experience in hotel operations and accounting management
- computer experience on a PMS system
- working knowledge of manual front desk procedures
- leadership experience in management role
- high work ethic
- self-initiative
- independent judgment
- proven customer service and problem solving experience
- regular attendance
- proven experience in a high pressure, sometimes stressful environment
- may be required to work varying schedules to reflect the business needs of the property
- focus and maintain attention to multiple tasks
- meet deadlines despite frequent interruptions
- ability to maintain excellent relationships with staff
- maintain staff and guest confidentiality at all times
Job Qualifications
- Experience in hotel operations and accounting management
- computer experience on a PMS system
- working knowledge of manual front desk procedures
- leadership experience in management role
- proven customer service and problem solving experience
- high work ethic, self-initiative, independent judgment
- ability to maintain excellent relationships with staff
- ability to maintain staff and guest confidentiality at all times
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads
- responsible for overall budget approval authority for operational departments
- monitor all room related systems that impact the guest directly to ensure proper procedures are in place and followed
- communicate with guests and team members both verbally and in writing to answer questions and resolve concerns
- facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations to ensure understanding by hotel operations of procedures that may have potential impact
- ensure guest reservation policies, standards and procedures are met
- ensure the effective resolution if any complaints or challenges occur
- ensure housekeeping procedures are efficiently followed and any issues are immediately resolved
- ensure guest check in and check out procedures are efficiently followed and any issues immediately resolved
- manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues
- participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings
- understand and apply the applicable Franchise and management's Standard Operating Procedures
- assist with Human Resource's functions including but not limited to employee relations, recruiting, onboarding, counseling and compliance
- perform other duties as assigned
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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