Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $108,000.00 - $148,000.00
Work Schedule
Standard Hours
Benefits
Sign-On Bonus
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Marriott Dallas Uptown is a distinguished hotel located at 3033 Fairmount Street in Dallas, Texas. Part of Marriott International - a global leader in hospitality - this property offers an exceptional guest experience through its commitment to quality service and luxury accommodations. Marriott International is renowned worldwide for its diverse portfolio of brands that cater to a variety of market segments while maintaining the highest standards of hospitality. The Dallas Uptown location is celebrated for its prime location, upscale amenities, and a welcoming atmosphere that reflects the vibrant culture of Dallas. The hotel provides state-of-the-art facilities including a stylish recreation... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- strong leadership skills
- excellent communication abilities
- capability to develop and implement strategies
- proficiency in analyzing financial statements
- ability to manage multiple departments
- commitment to customer satisfaction
- ability to handle complaints and problem solve
- experience in conducting performance reviews
- knowledge of SOPs and LSOPs
Job Qualifications
- 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 4 years of relevant experience
- or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management or related major with 2 years of relevant experience
- experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- strong leadership and communication skills
- ability to develop and implement operational strategies
- proficiency in financial report analysis
- experience managing department teams
- customer service orientation
- knowledge of hospitality industry standards
- ability to handle guest complaints effectively
Job Duties
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
- analyzes service issues and identifies trends
- makes and executes necessary decisions to achieve property goals
- develops operational strategy aligned with brand’s business strategy and leads execution
- monitors hotel operations sales performance against budget
- reviews reports and financial statements to determine performance
- coaches operations team to manage occupancy, rate, wages, and controllable expenses
- reviews wage progress reports and addresses problem areas
- champions brand’s service vision and ensures alignment among hotel leadership
- develops systems for employees to understand guest satisfaction
- communicates departmental goals clearly
- reviews guest feedback and ensures corrective actions
- responds to and handles guest problems and complaints
- remains visible and interfaces with customers regularly
- creates atmosphere exceeding guest expectations
- facilitates development of creative solutions to improve guest satisfaction
- ensures fair and equitable treatment of employees
- maintains regular communication within operations
- fosters employee commitment to service
- incorporates guest satisfaction as a component of meetings
- sets goals and expectations for direct reports and holds them accountable
- solicits employee feedback and addresses concerns
- ensures property policies are administered fairly and documentation is completed
- conducts annual performance appraisals
- champions change and communicates business initiatives
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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