Hotels.com

Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
voluntary benefits
401(k) with employer match
Annual bonus incentive
Paid Time Off
Discounted hotel rates
Discounts at Marcus Hotels & Resorts
complimentary downtown parking

Job Description

The AC Hotel Chicago Downtown is a premier upscale urban hotel known for its elevated service, inspired design, and deep connection to the vibrant city life of Chicago. Situated near the iconic Magnificent Mile, the hotel offers a sophisticated and comfortable experience that caters to Marriott Bonvoy Members, local businesses, and discerning travelers alike. The AC Hotel Chicago Downtown is celebrated for redefining the upscale stay by blending contemporary style with authentic hospitality, making it the preferred choice for guests who expect an experience beyond just a room. This commitment to excellence in hospitality creates a dynamic and thriving work... Show More

Job Requirements

  • Minimum five years of progressive hotel leadership experience in Rooms and/or Food & Beverage
  • Prior experience as Director of Food & Beverage, Director of Rooms, or Assistant Director of Operations preferred
  • Strong understanding of hotel financial statements and operational metrics
  • Proven ability to lead large, diverse teams in a full-service hotel environment
  • Excellent organizational, communication, and leadership skills
  • Ability to develop and execute strategic plans
  • Experience in a luxury or full-service branded hotel preferred
  • Four-year college degree in Hospitality Management, Business, or related field preferred

Job Qualifications

  • Minimum five years of progressive hotel leadership experience in Rooms and/or Food & Beverage
  • Prior experience as Director of Food & Beverage, Director of Rooms, or Assistant Director of Operations preferred
  • Strong understanding of hotel financial statements and operational metrics
  • Proven ability to lead large, diverse teams in a full-service hotel environment
  • Excellent organizational, communication, and leadership skills
  • Ability to develop and execute strategic plans
  • Experience in a luxury or full-service branded hotel preferred
  • Four-year college degree in Hospitality Management, Business, or related field preferred

Job Duties

  • Provide strategic leadership and oversight for the hotel operation
  • Ensure exceptional guest service and adherence to Marriott service standards
  • Partner with Sales, Rooms, Catering, and Engineering to maximize profitability and guest satisfaction
  • Oversee cleanliness, maintenance, and facility standards across all operational areas
  • Drive operational performance in alignment with the hotel's strategic plan
  • Ensure compliance with brand standards, company policies, and employment regulations
  • Lead, mentor, and develop department heads and operational leaders

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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