Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible schedule
Job Description
The Brazilian Court Hotel is a distinguished luxury hotel located in Palm Beach, Florida. Renowned for its exceptional service, elegant accommodations, and prime location, this prestigious establishment offers guests an unforgettable experience marked by refined hospitality and attention to detail. The hotel blends classic charm with modern amenities to provide a serene and sophisticated environment for leisure and business travelers alike. It is committed to maintaining the highest standards of quality and service to uphold its reputation as one of the premier hotels in the region. With a strong focus on delivering personalized guest experiences, the Brazilian Court Hotel fosters... Show More
Job Requirements
- minimum of 3 years of experience in a similar role, preferably in a luxury market
- ability to lead, motivate, and manage teams effectively
- excellent customer service skills with a commitment to guest satisfaction
- strong verbal and written communication skills to interact with staff, guests, and management
- ability to identify and resolve issues effectively
- experience with budgeting, financial management, and reporting
- strong organizational and time-management abilities
- understanding of hotel operations, industry trends, and brand standards
- experience with hotel operations software and microsoft outlook, word, excel
- ability to work weekends, holidays, occasional evening shifts
- participate in mod weekend coverage
Job Qualifications
- experience in hotel or hospitality management
- knowledge of five star and five diamond quality standards
- strong leadership and interpersonal skills
- ability to train and develop staff
- proficiency in financial and inventory management
- understanding of safety, security and emergency procedures
- capability to handle guest relations and escalated issues
- familiarity with hotel rental programs and policies
- strong problem-solving skills
- excellent communication abilities
- scheduling and team coordination skills
Job Duties
- assist the hotel departments in running an organized and efficient operation
- adhere to and implement hotel policies, departmental policies and procedures for all hotel departments
- ability to lead, train, supervise, motivate, mentor department staff, assist with scheduling, employee guidance and direction (use coaching & developing strategies)
- ensure high employee morale by implementing incentive programs, staff recognition programs
- provide directions, instructions and make decisions to ensure the smooth operation of department functions that are in line with the General Manager and Hotel Owners’ expectations
- ensure guests’ feedback, concerns and needs are met with a high level of service and attention
- handle escalated issues directed and promptly
- understand all leading hotels quality assurance standards and five star, five star five diamond standards
- emphasize the importance of meeting these standards daily and enforcing the standards
- understand the hotel’s rental program and program categories
- enforce the rental program rules and regulations
- be knowledgeable of management reports and financial statements
- supervise the hotel’s inventory control so that inventories are always maintained at a level to achieve guest satisfaction, efficient operations and maximize hotel occupancy
- ensure financial controls are strictly followed and manage the purchasing platform and declining balance for expenses
- monitor and approve the operations’ team payroll expenses and weekly schedules to ensure expenses are within budgets and proper coverage is provided to meet five star and five diamond service standards
- participate in weekly meetings with the director of revenue, director of sales & marketing and general manager to maximize occupancy and rates
- maintain open communication with the food and beverage managers and salon manager and enforce hotel policies are met by all
- be knowledgeable of all important hotel features, room types, room rates, amenities & services
- supervise and provide guidance and feedback to subordinates, in order to improve their work performance
- be knowledgeable of hotel safety, security and emergency equipment and procedures
- head the safety program
- enforce hotel policies and procedures and ensure staff are well trained on safety, security and emergency procedures
- actively participate and conduct frequent staff meetings
- provide support to the front office, housekeeping and engineering when coverage is needed
- attend regularly scheduled departmental meetings to provide support to the department managers
- perform & review formal written employee performance reviews according to company standards
- conduct property walks inspections for the purpose of discovering and correcting conditions that risk the security, safety or health of hotel employees, guests or other visitors
- to also, maintain the property at a five star level
- conduct room inspection of guestrooms to ensure cleanliness standards and LQA standards are being met
- thoroughly investigate and document employee accidents to ensure the proper documentation is submitted to HR
- ensure daily staff responsibilities are being completed correctly and in a timely manner
- closely manager the operations team
- front office, housekeeping and engineering
- provide direction, instructions and make decisions to ensure a smooth operation of department functions
- regularly meet with department heads to stay informed of department projects, deadlines and goals and provide assistance and direction to meet goals
- collaborate with fellow managers to create and enforce a positive teamwork environment
- complete other assignments and perform other duties as directed by the general manager
- act as GM in the absence of the general manager
- other tasks as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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