Director of Operations

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Life insurance
Employee assistance program

Job Description

Mercury GSE is the leading provider of rental, leasing, and full-service management of ground support equipment (GSE) serving the broader aviation industry. Our company stands at the forefront of innovation and excellence in the GSE sector, offering the newest and most reliable equipment to airlines, cargo carriers, maintenance repair and overhaul (MRO) companies, ground handling firms, and government agencies, including the US Department of Defense. We pride ourselves on flexible rental, leasing, and buying options complemented by 24/7 customer support to ensure uninterrupted service for our valued clients. Our vision is to be the most trusted GSE provider by continuously... Show More

Job Requirements

  • Bachelor’s degree in business, operations management, engineering, or a related field
  • 15+ years of progressive leadership experience in operations
  • experience in rental equipment, aviation, logistics, or heavy equipment sectors
  • demonstrated success managing multi-site operations and service environments
  • strong knowledge of GSE or heavy equipment operations and fleet management
  • proven ability to manage budgets and lead teams
  • strategic thinker with business and financial acumen
  • hands-on operational experience with data-driven decision making
  • excellent leadership and communication skills
  • proficiency in ERP and fleet management systems
  • strong safety orientation and OSHA compliance understanding

Job Qualifications

  • Bachelor’s degree in business, operations management, engineering, or a related field
  • MBA or equivalent preferred
  • 15+ years of progressive leadership experience in operations
  • experience preferably in rental equipment, aviation, logistics, or heavy equipment sectors
  • demonstrated success in managing multi-site operations and complex service environments
  • strong knowledge of GSE or heavy equipment operations, maintenance, and fleet management
  • proven ability to manage budgets, lead cross-functional teams, and drive change initiatives
  • strategic thinker with strong business and financial acumen
  • operationally hands-on with a data-driven decision-making style
  • excellent leadership, communication, and interpersonal skills
  • proficiency in ERP and fleet management systems
  • strong safety orientation and understanding of OSHA compliance

Job Duties

  • Lead day-to-day operations across all rental, service, and support functions to ensure efficient service delivery and customer satisfaction
  • develop, implement, and monitor standard operating procedures to promote operational consistency across locations
  • drive continuous improvement initiatives focused on cost reduction, productivity, and service levels
  • manage the lifecycle of the GSE rental fleet including acquisition, deployment, maintenance, utilization, and disposal
  • establish preventative maintenance programs and performance benchmarks to maximize equipment reliability
  • ensure regulatory compliance of all equipment and vehicles
  • oversee maintenance operations including shop scheduling, technician performance, safety, tooling, and parts availability
  • collaborate with teams to improve repair turnaround times and technician efficiency
  • implement KPI-driven performance management for maintenance teams
  • direct parts supply chain including procurement, vendor relations, inventory levels, and distribution
  • monitor parts usage and manage costs and prevent shrinkage
  • evaluate and select vendors based on quality, cost-effectiveness, and service
  • manage logistics strategies for efficient deployment and retrieval of rental equipment
  • optimize transportation schedules, routes, and costs
  • ensure compliance with transportation regulations and safety standards
  • prepare and manage operations budgets, capital expenditures, and cost-control measures
  • analyze data and generate reporting to track operations metrics such as uptime, utilization, service calls, costs, and revenue per unit
  • provide direction, coaching, and performance oversight for operations managers, supervisors, and support staff
  • foster a culture of safety, performance excellence, and accountability
  • identify talent development opportunities and succession planning needs
  • perform other duties as assigned or requested

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Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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