Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
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Work Schedule

Standard Hours
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Benefits

Insurance enrollment
Paid Time Off
Holiday pay
401(k) enrollment
hotel discounts
Travel Discounts
Professional Development
promotion opportunities

Job Description

First Hospitality is a well-established hotel development, investment, and management company founded in 1985 and headquartered in Chicago. With a strategic vision centered around excellence and innovation, First Hospitality is dedicated to creating value not only for its clients but also for its employees and partners by doing things differently. Known for its commitment to growth and high standards, this company attracts and retains a diverse workforce where individual differences are respected and valued. This commitment enables First Hospitality to better meet the diverse needs of its customers, fostering an inclusive work environment that emphasizes collaboration, flexibility, and fairness. As... Show More

Job Requirements

  • 3+ years of hotel management experience
  • Bachelor's degree or equivalent education and experience
  • Valid driver's license
  • Excellent verbal and written communication skills
  • Strong administrative skills with experience in Microsoft Office systems
  • Ability to speak, read, and write in primary language used in the workplace
  • Ability to stand, sit, and walk frequently throughout the workday
  • Ability to lift, lower, push, pull, and maneuver up to 30 pounds occasionally

Job Qualifications

  • Bachelor's degree or equivalent education and experience
  • 3+ years of hotel management experience, preferably with the same brand
  • Experience or involvement with sales and revenue management preferred
  • Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
  • Strong administrative skills with intermediate experience with Microsoft Office systems
  • Must be able to speak, read, and write in primary language used in the workplace
  • Valid driver's license

Job Duties

  • Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings
  • Effectively manage budgeted revenue by partnering with sales and revenue management
  • Control purchasing to ensure effective management of controllable expenses
  • Hire, train, and motivate an effective hotel team to deliver on guest expectations
  • Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture
  • Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel
  • Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work
  • Listen to guests and empathize with their challenges and act on guests concerns
  • Always maintain professionalism consistent with hotel brand and company expectations
  • Know, maintain, and communicate hotel emergency procedures
  • inform and assist guests and operations in emergencies

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

OysterLink helps restaurants, hotels, and hospitality businesses hire.

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