First Watch Restaurants

Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $82,300.00 - $147,600.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
performance bonuses

Job Description

First Watch is a leading daytime dining restaurant chain renowned for its commitment to serving made-to-order breakfast, brunch, and lunch with the freshest ingredients available. Founded on the unique "Follow the Sun" culinary philosophy, First Watch offers a chef-driven menu that rotates five times annually to highlight the highest-quality seasonal flavors. Signature dishes like the Lemon Ricotta Pancakes, Quinoa Power Bowl, and Million Dollar Bacon have made First Watch a favorite among breakfast lovers nationwide. With more than 620 restaurants spread across 32 states, First Watch has grown to become a nationally recognized brand dedicated to quality, hospitality, and community... Show More

Job Requirements

  • Bachelor's degree or equivalent
  • Five to seven years of progressive leadership experience in multi unit restaurant industry operations
  • Valid driver's license
  • Ability to travel frequently within assigned market
  • Ability to work well under pressure in a fast paced, dynamic environment
  • Passion for providing excellent service and quality
  • Proven track record of achieving results and building & maintaining successful teams

Job Qualifications

  • Bachelor's degree or equivalent - concentration in food & beverage, business, marketing or management is preferred
  • Five to seven years of progressive leadership experience in multi unit restaurant industry operations
  • Proven track record of achieving results and building & maintaining successful teams
  • Passion for providing excellent service and quality
  • Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
  • Extensive knowledge of the principles, procedures, and best practices in the industry
  • Ability to work well under pressure in a fast paced, dynamic environment
  • Valid driver's license and ability to travel frequently within assigned market

Job Duties

  • Leads operational activities for a group of First Watch Restaurants by performing the following in accordance with Company guidelines regarding management development, sales, and profitability, planning and customer and employee relations
  • Trains, coaches and develops General Managers and Operations Managers, through timely performance and observation feedback and evaluations
  • Follows up on training of MIT's/CAFE's and hourly employees
  • Works closely with the Training General Manager to monitor progress
  • Ensures development of Operations Managers within compliance of the FW management development programs
  • Through effective manpower planning executes the continuous development of the management team and ensures timely and cost effective recruitment of restaurant level management and their training within First Watch
  • Ensures the maintenance of a safe and harassment free workplace in all restaurants
  • Takes quick and responsible action in solving problems and able to uses reason when dealing with individual or staff performance based issues to include personality conflicts
  • Develops for prior approval and then meets or exceeds the area's budget, including capital investments, General and Administrative expenses
  • Promotes First Watch outside the restaurant

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

OysterLink supports restaurant and hospitality hiring.

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