Kings III Emergency Communications logo

Director of Operations

Chicago, IL, USA|Remote, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $130,000.00 - $150,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

401k
401K Matching
Dental Insurance
Employee assistance program
employee discount
Flexible spending account
Health Insurance
Health savings account
Life insurance
Paid Time Off
Professional development assistance
Referral program
Vision Insurance

Job Description

LiftNet, operating for over 30 years, stands as a pioneering leader in the vertical transportation performance monitoring and management industry. As a company specializing in modern hardware solutions integrated with proprietary software systems, LiftNet provides seamless monitoring and management of elevators, escalators, moving sidewalks, and other vertical transportation mechanisms. Their platform offers customers real-time analytics and reporting accessible from any device, delivering comprehensive visibility into their vertical transportation portfolios regardless of geographic location or distribution. Recently, LiftNet has joined the Kings III portfolio, becoming LiftNet, a Kings III company. This alliance merges two highly complementary leaders in the vertical transportation... Show More

Job Requirements

  • High school diploma or equivalent
  • Seven plus years' experience leading teams of highly qualified field engineers
  • Hands on elevator experience as a licensed elevator mechanic working on multiple types of controllers strongly preferred
  • Demonstrable experience developing strategies to drive change, growth and scale in medium sized field organizations
  • Demonstrable experience leading a team in executing change management initiatives
  • Able to demonstrate very strong organizational leadership and management skills
  • Deep knowledge of field service operations, logistics, and customer experience strategy
  • Profit and loss management experience
  • Understanding of SaaS business models and recurring revenue operations preferred but not required

Job Qualifications

  • High school diploma or equivalent
  • Seven plus years’ experience leading teams of highly qualified field engineers
  • Hands on elevator experience as a licensed elevator mechanic working on multiple types of controllers strongly preferred
  • Demonstrable experience developing strategies to drive change, growth and scale in medium sized field organizations
  • Demonstrable experience leading a team in executing change management initiatives
  • Able to demonstrate very strong organizational leadership and management skills
  • Deep knowledge of field service operations, logistics, and customer experience strategy
  • Profit and loss management experience
  • Understanding of SaaS business models and recurring revenue operations preferred but not required

Job Duties

  • Enhance and support a strong, healthy and vibrant company culture
  • Be an unimpeachable example of the company core values
  • Develop and implement scalable operational systems and workflows that support company growth and efficiency
  • Develop operational strategies and tactics with executive management to achieve growth, service, and financial objectives
  • Identify and execute on process improvement opportunities
  • Analyze data and processes with the ability to translate financial objectives back to operational improvements and projects
  • Develop best practices to improve field performance and results
  • Investigate problems, analyze for root causes and drive lasting improvements
  • Lead, mentor, and develop team members to their full potential
  • Manage to and help develop the annual operations budget and financial results
  • Travel to client sites, trade shows, and conferences as needed

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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