Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Employee Discounts
Training and Development
Job Description
The DoubleTree by Hilton Hotel Tulsa Downtown is a distinguished hotel located in the heart of Tulsa, Oklahoma, known for its commitment to exceptional service, quality accommodations, and guest satisfaction. As part of the globally recognized Hilton brand, this hotel embodies Hilton's standards of excellence and hospitality, providing a welcoming environment for both business and leisure travelers. The property boasts modern amenities, comfortable rooms, and dedicated staff focused on creating memorable guest experiences. The hotel is not only a prominent lodging option but also an active participant in the community, enhancing visitor stays through local collaborations and events. The DoubleTree... Show More
Job Requirements
- must have 3-5 years of hotel leadership experience
- previous Hilton experience preferred
- passionate about creating a genuine customer experience while achieving revenue objectives
- self-starting personality with an even disposition
- can communicate well with guests
- must be willing to pitch-in and help co-workers with their job duties and be a team player
- can do, problem solver personality
- friendly disposition with a passion for hospitality
- team player who strives to support others and likes to win as a team
Job Qualifications
- 3-5 years of hotel leadership experience
- previous Hilton experience preferred
- passion for creating genuine customer experiences
- ability to achieve revenue objectives
- strong communication skills with guests
- problem-solving skills
- friendly disposition with a passion for hospitality
- team player mentality
- ability to support and motivate others
- self-starting personality with even disposition
Job Duties
- assist the operational and financial management of the property
- ensure that all brand standards are being maintained in each area of the property
- ensure all team members meet or exceed all brand requirements
- oversee the operation of all property departments
- promote both guarantee of fair treatment and open-door policies
- ensure a viable key control program is in place
- maintain current licenses and permits as prescribed by local, state and federal agencies
- provide a safe working environment in compliance with OSHA/MSDS
- oversee all finance and accounting functions including accounts payable, accounts receivable, petty cash, payroll and ordering procedures
- review financial statements, sales and activity reports to measure productivity and goal achievement
- comply with all corporate accounting procedures
- perform required annual quality audit with GM and RD
- support the management and development of departmental teams
- stay readily available and approachable for all employees
- lead by example demonstrating self-confidence, energy and enthusiasm
- assist and teach team managers scheduling to meet guest and operational goals
- set clear performance expectations with department managers
- assist team supervisors with constructive coaching and counseling
- solicit feedback for continuous improvement
- manage the guest experience by extending professionalism and courtesy to guests at all times
- motivate and encourage staff to solve guest and employee related concerns
- provide excellent customer service by being readily available and approachable for all guests
- take proactive approaches when dealing with guest concerns
- assist employees in understanding guests ever-changing needs and expectations
- gain understanding of the location’s primary target customer and service expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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