Topgolf Callaway Brands Corp. logo

Director of Operations

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Mental well-being platform
free game play
Discounted food and retail
Exclusive events

Job Description

Topgolf is a leading global sports and entertainment community dedicated to creating fun and engaging experiences for people of all ages. Known for its unique blend of golf, games, food, and music, Topgolf has redefined entertainment by combining technology with social interaction to bring people together. The company operates multiple venues worldwide where players can enjoy a competitive yet friendly atmosphere designed to promote connection, creativity, and enjoyment. Founded on the belief in the unlimited power of play, Topgolf emphasizes a work culture that values fun, innovation, and teamwork. At Topgolf, employees, known as Playmakers, play an essential role in... Show More

Job Requirements

  • 8+ years of experience in hospitality entertainment or food and beverage industry with at least 5 recent years as a general manager in a high-volume matrix structure
  • Multi-unit management experience preferred but not required
  • High school diploma or equivalent
  • Ability to lift and move items weighing up to 50 lbs
  • Comfortable being on your feet for most of the day
  • Ability to perform active tasks such as coaching supervising interacting with guests and managing daily operations
  • Capacity to maintain energy and focus in a fast-paced high-volume environment

Job Qualifications

  • 8+ years of experience in hospitality entertainment or food and beverage industry with at least 5 recent years as a general manager in a high-volume matrix structure
  • Multi-unit management experience preferred but not required
  • High school diploma or equivalent
  • Strong communication skills
  • Excellent organizational and problem-solving skills
  • Leadership experience
  • Passion for hospitality and entertainment
  • Positive attitude

Job Duties

  • Lead your venue by setting direction for service and hospitality ensuring players have an unforgettable experience
  • Supervise and support venue leaders guiding them in delivering top-tier service and maintaining high operational standards
  • Drive Playmaker engagement by coaching and developing your team fostering a positive and energetic environment
  • Work closely with your team leveraging business metrics and trends to maximize performance and profitability
  • Build strong relationships with community leaders to elevate the Topgolf brand
  • Prioritize safety and cleanliness by adhering to operational standards ensuring player and Playmaker satisfaction
  • Execute flawless operations across all venue functions

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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