Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Our esteemed hotel is a leading establishment in the hospitality industry, recognized for providing exceptional guest experiences through outstanding service and attention to detail. Committed to excellence, our hotel offers a luxurious and welcoming environment that caters to both business and leisure travelers. With a variety of amenities and a dedicated team, we continue to uphold a sterling reputation in the market. The company is focused on fostering career growth and employee satisfaction, ensuring all operations align with our core values of integrity, professionalism, and hospitality.
We are currently seeking a highly skilled and experienced Director of Operation... Show More
We are currently seeking a highly skilled and experienced Director of Operation... Show More
Job Requirements
- Experience in hotel operations and accounting management
- computer experience on a PMS system
- working knowledge of manual front desk procedures
- leadership experience in management role
- proven customer service and problem solving experience
- regular attendance
- ability to work varying schedules to reflect business needs
- focus and maintain attention to multiple tasks and meet deadlines
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality
- ability to work in high pressure, sometimes stressful environment
Job Qualifications
- Experience in hotel operations and accounting management
- computer experience on a PMS system
- working knowledge of manual front desk procedures
- leadership experience in management role
- proven customer service and problem solving experience
- high work ethic
- self-initiative and independent judgment
- ability to maintain excellent relationships with staff and maintain confidentiality
- ability to work under high pressure
- excellent verbal and written communication skills
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads
- responsible for overall budget approval authority for operational departments
- monitor all room related systems that impact the guest directly to ensure proper procedures are in place and followed
- communicate with guests and team members both verbally and in writing to answer questions and resolve concerns
- facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests to ensure understanding by hotel operations of procedures that may have potential impact
- ensure guest reservation policies, standards and procedures are met
- ensure the effective resolution of any complaints or challenges
- ensure housekeeping procedures are efficiently followed and any issues are immediately resolved
- ensure guest check in/check out procedures are efficiently followed and any issues immediately resolved
- manage and administer the Manager on Duty program requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues
- participate in property MOD program, weekly staff meetings, executive committee meetings and safety committee meetings
- understand and apply applicable franchise and management's standard operating procedures
- assist with human resources functions including employee relations, recruiting, on-boarding, counseling and compliance
- perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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