Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $108,000.00 - $148,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonuses
Sign-On Bonus
Job Description
Marriott Dallas Uptown is a distinguished property within the Marriott International luxury portfolio, located at 3033 Fairmount St, Dallas, Texas. As part of a globally recognized hospitality leader, Marriott Dallas Uptown offers guests a unique blend of comfort, sophistication, and first-class service. Marriott International is committed to fostering an inclusive environment where diversity is celebrated and associates are empowered to deliver exceptional experiences to guests. This commitment extends to all levels of the organization, from frontline associates to management, ensuring a supportive workplace where talent and hard work are recognized and rewarded.
The role available at Marriott Dalla... Show More
The role available at Marriott Dalla... Show More
Job Requirements
- 2-year degree from accredited university in business administration, hotel and restaurant management, or related major with 4 years relevant experience
- or 4-year bachelor's degree in business administration, hotel and restaurant management, or related major with 2 years relevant experience
- experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
- excellent communication and leadership skills
- ability to analyze performance data
- capability to manage multiple departments and teams
- proficiency in financial management
- ability to foster a positive employee and guest environment
Job Qualifications
- 2-year degree in business administration, hotel and restaurant management, or related field with 4 years of relevant experience
- or 4-year bachelor's degree in business administration, hotel and restaurant management, or related field with 2 years of relevant experience
- experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- strong leadership and communication skills
- ability to develop and implement departmental strategies
- proficiency in analyzing financial reports related to hotel operations
- customer service orientation
- capability to coach and develop team members
- experience in handling guest complaints professionally
- knowledge of hospitality industry standards and brand service strategies
Job Duties
- demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
- analyzes service issues and identifies trends
- makes and executes necessary decisions to move property toward achievement of goals
- works with hotel management to develop operational strategy aligned with brand business strategy
- monitors hotel operations sales performance against budget
- reviews reports and financial statements to assess operations performance
- coaches team to manage occupancy, wages, and controllable expenses
- reviews wage progress reports and coaches direct reports on addressing wage issues
- champions brand service vision and ensures alignment among hotel leadership
- develops systems to help employees understand guest satisfaction results
- communicates departmental goals clearly
- reviews guest feedback with leadership and ensures corrective action
- responds to and handles guest complaints
- stays visible and interfaces regularly with customers
- creates an atmosphere that meets or exceeds guest expectations in rooms and food and beverage areas
- facilitates development of creative solutions to improve guest satisfaction
- ensures employees are treated fairly
- ensures regular communication in operations
- fosters employee commitment to excellent service
- incorporates guest satisfaction in staff meetings
- sets goals and holds staff accountable
- solicits employee feedback and addresses concerns
- administers property policies fairly
- conducts annual performance appraisals
- champions change and communicates business initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: