Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,700.00 - $134,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
performance bonuses
Job Description
Ithaka Hospitality Partners is a distinguished hospitality management company that stands out as a premier partner in the industry. Founded with the vision to foster long-term alliances, Ithaka is dedicated to creating exceptional experiences for guests, team members, and property owners alike. With a strong emphasis on integrity, honesty, and unparalleled quality, Ithaka Hospitality Partners delivers strategic and tactical solutions to drive profitability, enhance guest satisfaction, and promote employee loyalty. The company believes in treating everyone involved—guests, employees, investors, owners, and partners—with respect and a commitment to excellence. Its business acumen, combined with global hospitality insights, positions Ithaka as a... Show More
Job Requirements
- Bachelor's degree in hospitality or related field preferred
- minimum of 3 years senior leadership experience in hospitality
- proven experience in hotel and restaurant operations
- strong knowledge of guest satisfaction practices
- familiarity with operational software including Agilysys Point of Sale ADP Opera Cloud KYC Hotel Optimization
- ability to lead and mentor diverse teams
- excellent communication and problem-solving skills
- flexibility to work nights weekends and holidays
Job Qualifications
- A minimum of 3+ years in senior leadership roles within the hospitality industry
- proven expertise in upscale hotel and restaurant operations with a focus on guest satisfaction and revenue optimization
- bachelor's degree in hospitality or a related field is preferred
- strong understanding of Forbes and AAA service standards
- exceptional knowledge of operational software such as Agilysys Point of Sale ADP Opera Cloud and KYC Hotel Optimization
Job Duties
- Provide executive oversight for all aspects of hotel operations including rooms and food and beverage departments
- lead day-to-day operations with a hands-on approach ensuring team performance meets and exceeds operational standards
- serve as a role model for operational excellence capable of stepping into key team roles as needed
- champion the Ithaka culture delivering exceptional guest interactions and ensuring the highest service standards
- monitor and improve the guest journey across all touchpoints from arrival to departure
- address guest concerns promptly providing thoughtful solutions and training teams on handling issues effectively
- collaborate with food and beverage rooms and housekeeping leadership to enhance service delivery preventative maintenance and quality improvements
- actively respond to guest reviews on social media and satisfaction platforms to strengthen brand loyalty
- foster a culture of continuous learning through structured training programs and development opportunities
- conduct regular departmental meetings and daily huddles to ensure alignment on goals and priorities
- hire mentor and support department leaders and team members promoting a collaborative and high-performing work environment
- implement company training systems alongside IHPs director of training and development leveraging tools like Schoox to ensure comprehensive onboarding and skill enhancement
- analyze daily revenue and labor reports to ensure operational efficiency without compromising service quality
- partner with revenue management department heads and the general manager to forecast budget and achieve financial targets
- oversee cost controls including food labor and operating expenses to maximize profitability
- leverage data analytics to identify growth opportunities and refine operational strategies
- collaborate with culinary and food and beverage leadership to develop seasonal menus and enhance guest offerings
- lead pre-service briefings to communicate menu updates special requests and service expectations effectively
- uphold stringent health and safety standards achieving exemplary inspection scores
- maintain a pristine operational environment by enforcing cleanliness and compliance with health codes
- proactively manage preventative maintenance schedules for equipment and facilities
- set and achieve performance goals using structured frameworks such as the 4 disciplines of execution 4dx
- adapt to evolving operational demands including nights weekends and holidays to meet business needs
- provide guidance on specialized services such as coffee programs banquets and in-room dining enhancements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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